CSR, Research Specialist, Claims Processor
Sarah Lyons
CSI Companies
Memphis,TN
14
years of professional experience
Customer-focused professional with expertise in customer service, claims processing, and research. Skilled in resolving complex issues, managing medical billing, and fostering collaboration to enhance service delivery. Proficient in Microsoft Office applications and recognized for strong organizational and communication skills.
Work History
Healthcare Customer Service Representative
2 Years 5 Months- Investigated and resolved billing and claims-related complaints; escalated unresolved issues.
- Provided accurate support leveraging deep knowledge of Member Services policies to enhance customer experience.
- Collaborated with cross-functional teams to address and resolve complex customer inquiries, improving overall service quality.
Research Specialist II
3 Years- Onboarded clients by providing comprehensive product overviews, facilitating smoother transitions.
- Coordinated fund collection appointments and conducted follow-ups to enhance client satisfaction.
- Nurtured client relationships through proactive communication, ensuring ongoing engagement.
Business Service Specialist
1 Year- Managed incoming deliveries, ensuring packages met quality standards and proper handling procedures.
- Processed returns and refunds while addressing customer concerns to enhance satisfaction.
- Coordinated shipping logistics to ensure accurate and timely delivery.
Sales Representative
6 Years- Acquired clients through door-to-door outreach and online marketing efforts.
- Scheduled appointments, collected payments, and engaged clients to foster long-term relationships.
- Promoted products and specials to enhance customer purchasing decisions.
Call Center Representative
1 Year- Followed up on escalated calls to resolve issues and enhance customer satisfaction.
- Assisted in developing marketing strategies for consumer products.
- Managed high call volumes while achieving performance benchmarks consistently.
Business Service Specialist
1 Year- Organized files to enhance archiving and streamline data retrieval.
- Processed bank applications and ensured accurate maintenance of post-transaction records.
- Managed customer inquiries and provided solutions to enhance service satisfaction.
- Processed orders and tracked delivery schedules using advanced logistics software.
- Developed training materials for new staff, improving onboarding efficiency.
Education
Master of Business Administration (MBA) - MBA
Did not graduate.
High School Diploma
Graduated
Skills
Claims processing
Customer Service & Client Relations
Effective communication
Microsoft Office
Multitasking & Prioritization
Problem solving
Client Onboarding
Billing inquiries
ADDITIONAL INFORMATION
Availability: Full-time (40 hours/week)
Timeline
Healthcare Customer Service Representative
CSI Companies
2024.03 - CurrentRead More
Research Specialist II
InformData
2020.01 - 2023.01Read More
Business Service Specialist
E&J Delivery
2018.01 - 2019.01Read More
Call Center Representative
Disney
2014.01 - 2015.01Read More
Sales Representative
Mary Kay Inc.
2013.01 - 2019.01Read More
Business Service Specialist
Adecco
2013.01 - 2014.01Read More
Northside High School
High School Diploma
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University of Memphis
Master of Business Administration (MBA) from MBA
Read More