SARAH MABROUKI
Elmhurst
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
Work History
Counter Manager (l’oreal Mens)
Macys Department Store
Elmhurst
01.2024 - Current
- Always ensured the customer is the top priority by actively attending to the needs of the customer, whether or not it culminates in a sale.
- Clientele are kept on record using Macy's platform and personal text now account.
- Used POS and MPOS systems including Search and Send, MyClient on department tablet, register and PC.
- Analyzed inventory levels and ordered products to maintain stock availability.
- Implemented quality control measures to uphold company standards.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- exceeded counter target in 2024 by $2,476M vs $2,366M.
Fragrance Counter Manager ( Jo Malone London/TF)
Macys Department Store
Elmhurst
02.2021 - 10.2023
- Supervised daily operations of fragrance counter to ensure optimal customer service.
- Trained and mentored staff on product knowledge and sales techniques.
- Managed inventory levels and organized stock to maintain product availability.
- Resolved customer inquiries and complaints to maintain a positive shopping experience.
- Processed payments accurately and efficiently using POS system.
- Maintained accurate records of daily sales transactions.
- Resolved customer issues quickly and efficiently while maintaining positive relationships with customers.
- Created reports detailing monthly sales figures for management review.
- Assisted in developing visual merchandising strategies to promote new fragrances or products.
- Identified customer needs and provided product recommendations to meet those needs.
- Attended trainings and seminars to gain product line proficiency.
Fragrance Sales Associate
Macys Department Store
Elmhurst
09.2019 - 01.2021
- Assisted customers in selecting fragrances that matched their preferences.
- Conducted fragrance demonstrations to enhance customer engagement and interest.
- Maintained cleanliness and organization of the sales floor to enhance shopping experience.
- Tracked sales performance against goals set by management team.
- Fostered a positive shopping experience by being friendly and courteous with customers at all times.
Bank Teller
TD Bank
10.2018 - 05.2019
- Batching and processing on-us and foreign checks
- Balancing the vault, preparing branch cash shipment
- Strong knowledge of Bank product
- Always meet and exceed my goal and customer referrals to the appropriate department
- Strong cash handling
- Cross trained both in teller and platform tasks
Bookkeeper/Cashier/Receptionist
Key Star Auto LLC
Jamaica
01.2018 - 09.2018
- Bookkeeping
- Cashier
- Receptionist
Head Cashier
Oxford Café
01.2015 - 12.2017
- Trained and developed new associates.
- Accepts cash, checks, or bankcards for payments, complete checks, bankcard transactions according to established procedures, detect fraud and counterfeit.
- Answered customer's telephone calls promptly and in appropriate manner.
- Batched & balanced all cash registers at the end of the day, and prepared bank deposits
Store Manager
Sabor de Mexico
01.2013 - 12.2015
- Responsible for witnessing, recording and verifying the amounts of cash turned in by sales associates as well as verifying cash drops.
- Completed profit and loss performances reports.
- Assigned employees to specific duties to best meet the needs of the store.
- Responded to customer concerns with friendly and professional manner.
Cashier/Sales Associate
Jimmy Jazz
01.2011 - 12.2014
- Handled all cash and credit card payments
- Closed and batched all registers at the end of the day and prepared bank deposits
- Supervised and directed all merchandise and shipment processing.
- Scheduled employees according to the seasons and the needs.
- Always exceeded my goal and help others to achieve theirs.
- Completed all daily task and special assignments with an efficient and quality driven approach
Education
High school diploma - arts and business
Associate degree - business management
LAGCC college
Skills
- Customer service
- POS system operation
- Visual merchandising
- Product training
- Effective communication
- Problem solving
- Event planning
- Customer engagement
- Stock replenishment
- Inventory counting
- Customer assistance
- Product knowledge
- Hospitality and accommodation
Timeline
Counter Manager (l’oreal Mens)
Macys Department Store
01.2024 - Current
Fragrance Counter Manager ( Jo Malone London/TF)
Macys Department Store
02.2021 - 10.2023
Fragrance Sales Associate
Macys Department Store
09.2019 - 01.2021
Bank Teller
TD Bank
10.2018 - 05.2019
Bookkeeper/Cashier/Receptionist
Key Star Auto LLC
01.2018 - 09.2018
Head Cashier
Oxford Café
01.2015 - 12.2017
Store Manager
Sabor de Mexico
01.2013 - 12.2015
Cashier/Sales Associate
Jimmy Jazz
01.2011 - 12.2014
High school diploma - arts and business
Associate degree - business management
LAGCC college