Alfonso Perez
Nordstrom
Las Vegas,NV
10
Years of experience
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work History
Mens Fragrance Counter Manager
2 Years 10 Months- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
Edge Beauty Counter Manager
7 Months- Increased customer satisfaction by providing exceptional service and product knowledge.
- Achieved sales goals through effective communication and demonstration of products.
- Managed inventory to ensure adequate stock levels and timely replenishment.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Implemented visual merchandising strategies to attract customers and promote featured products.
- Analyzed sales trends to make informed decisions on promotional activities and product offerings.
- Maintained cleanliness and organization of counter area, adhering to company standards at all times.
- Prepared daily reports on sales, inventory levels, and other key performance indicators for management review.
- Handled cash transactions accurately, balancing registers at the end of each shift without discrepancies.
Clinique Counter Manager
4 Months- Increased customer satisfaction by providing exceptional service and product knowledge.
- Achieved sales goals through effective communication and demonstration of products.
- Managed inventory to ensure adequate stock levels and timely replenishment.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Collaborated with team members to improve overall store performance and achieve targets.
- Conducted regular staff training sessions for product knowledge and sales techniques.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Recommended, selected and helped locate or obtain specific merchandise based on customer needs and desires.
3rd Key Holder
1 Year 5 Months- Improved store efficiency by conducting regular inventory checks and restocking merchandise as needed.
- Enhanced customer satisfaction by providing excellent service and promptly addressing any concerns or inquiries.
- Assisted in driving sales growth through consistently meeting and exceeding individual sales targets.
- Maintained a clean, organized, and visually appealing store environment to attract customers and facilitate smooth operations.
- Collaborated with fellow team members to achieve store goals while fostering a positive and productive work atmosphere.
- Developed strong product knowledge to effectively assist customers in making informed purchasing decisions.
- Supported management with daily tasks such as opening/closing the store, cash handling, and staff scheduling assistance.
- Contributed to increased customer loyalty by engaging with clients in a friendly, approachable manner and offering personalized shopping recommendations.
- Participated in ongoing training sessions to stay up-to-date on company policies, procedures, and product offerings for optimal job performance.
- Managed inventory control processes including receiving shipments, logging accurate counts into the system, identifying discrepancies ahead of time, and rectifying issues promptly.
- Trained and supervised new employees to apply best practices in customer service and store operations.
Shift Manager/Key Holder
2 Years- Improved shift efficiency by streamlining processes and implementing time-saving strategies.
- Reduced employee turnover by fostering a positive work environment and providing ongoing training opportunities.
- Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
- Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Ensured compliance with all company standards as well as local health and safety regulations during each shift.
- Implemented cross-training programs for staff members, increasing overall team productivity and versatility.
- Scheduled employee shifts, balancing workload fairly while accommodating individual preferences and availability when possible.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
Education
Makeup Certification - Makeup Application
Skills
Organization and Time Management
Fluent in spanish
Organizational Skills
Self-Directed
Written Communication
Attention to Detail
Verbal Communication
Timeline
Mens Fragrance Counter Manager
Nordstrom
10.2023 - CurrentRead More
Edge Beauty Counter Manager
Dillards Department Store
03.2023 - 10.2023Read More
Clinique Counter Manager
Ulta
11.2022 - 03.2023Read More
3rd Key Holder
MAC Cosmetics
04.2021 - 09.2022Read More
Shift Manager/Key Holder
Pizza Hut
01.2019 - 01.2021Read More
Alchemy Beauty Academy
Makeup Certification from Makeup Application
Read More