Rezvan Jani Sarnavi
Houston,TX
Summary
Results-driven Retail Management professional with extensive experience leading retail operations, driving sales growth, and developing high-performing teams. Proven success in luxury retail, beauty, and fragrance environments with expertise in customer relationship management, business development, inventory control, and operational excellence. Recognized for consistently exceeding sales goals, delivering exceptional customer experiences, and leading successful promotional events. Strong leader with a passion for coaching teams, improving business performance, and building lasting customer loyalty.
Overview
13
13
years of professional experience
Work History
Fragrance Counter Manager
Macy's
Houston, Texas
02.2024 - Current
- Lead daily operations of a high-volume luxury fragrance counter, driving sales, client satisfaction, and brand standards.
- Consistently meet and exceed individual and counter sales goals through personalized consultations, clienteling, and follow-up.
- Rank among top-performing sales associates and received Macy's Customer Service Star Award for exceptional customer service.
- Plan and execute promotional events that increase customer engagement, product visibility, and sales.
- Manage inventory, cycle counts, shipments, replenishment, and visual merchandising to maintain accurate, fully stocked presentations.
- Consistently achieve or exceed Macy's Store Credit Card enrollment goals by effectively communicating customer benefits.
Fragrance Sales Associate
Nordstrom
Houston, Texas
11.2022 - 01.2024
- Delivered personalized beauty and fragrance consultations, recommended complementary products, and built long-term client relationships.
- Partnered with vendors, brand representatives, and store leadership to maximize sales opportunities and execute business strategies.
- Analyzed business performance and sales trends, supported forecasting, and communicated results to management.
- Coordinated promotional events and maintained organized, well-stocked, visually appealing merchandise presentations.
- Managed inventory replenishment and resolved customer inquiries and complaints to strengthen satisfaction and loyalty.
Retail Sales Manager
Rona Beauty Supply
Tehran, Iran
11.2019 - 05.2022
- Led daily sales-floor operations, developed sales strategies, and managed team performance to achieve revenue and service goals.
- Recruited, trained, coached, and motivated sales associates while managing schedules, workload distribution, and daily priorities.
- Built customer relationships through personalized service, product recommendations, and follow-up communication.
- Planned beauty events, workshops, and promotional activities while supporting product selection and inventory decisions.
- Created training materials and business reports, including industry trend analysis used to support business planning.
Store Manager
Beauty Supply warehouse
Tehran, Iran
01.2017 - 09.2019
- Oversaw daily store operations, sales performance, customer service, inventory, visual merchandising, and loss-prevention standards.
- Led promotional campaigns, seasonal events, and product launches to increase traffic, sales, and customer engagement.
- Managed inventory, shipments, replenishment, cycle counts, and inventory accuracy while maintaining product availability.
- Achieved or exceeded KPIs including sales, conversion rate, average transaction value, units per transaction, and customer satisfaction.
- Resolved customer concerns professionally and developed strong customer loyalty through personalized service.
Assistant Manager
Beauty Supply Center
Tehran, Iran
09.2015 - 11.2016
- Supported all aspects of store operations, team leadership, sales performance, customer service, and inventory management.
- Led, coached, trained, and onboarded employees while creating schedules and delegating responsibilities.
- Analyzed sales reports and KPIs to develop action plans that improved revenue and store performance.
- Managed inventory, shipment processing, replenishment, and audits while maintaining visual merchandising standards.
Wedding Planner
Adam & Hava
Tehran, Iran
07.2013 - 08.2015
- Planned and coordinated weddings from concept through execution, including venues, décor, catering, entertainment, photography, and transportation.
- Managed client consultations, budgets, vendor negotiations, timelines, floor plans, and on-site event coordination.
- Successfully executed events ranging from intimate gatherings to large-scale luxury weddings.
Education
Bachelor of Science - Journalism
Arak University
ArakBachelor's Degree - Law
Shahid Chamran University
AhwazM.D. - Law
Tehran University
TehranSkills
- Retail Operations Management
- Store Leadership & Team Management
- Sales Strategy & Business Development
- Luxury Retail Sales
- Client Relationship Management (Clienteling)
- Customer Experience Excellence
- Team Coaching & Performance Development
- Sales Forecasting & KPI Analysis
- Visual Merchandising
- Inventory Control & Stock Management
- Shipment Processing & Merchandise Replenishment
- Event Planning & Promotional Execution
- Business Performance Analysis
- Staff Training & Onboarding
- Recruitment & Talent Development
- Conflict Resolution & Problem Solving
- Customer Retention & Loyalty Building
- Cross-functional Collaboration
- Vendor & Brand Partnership Management
- Credit Card Enrollment & Membership Programs
- Operational Excellence
- Time Management & Multitasking
- Communication & Interpersonal Skills
- Leadership & Decision-Making
- Results-Driven & Goal-Oriented
- Microsoft Office Suite (Excel, Word, Outlook)
- POS Systems & Retail Technology
Timeline
Fragrance Counter Manager
Macy's
02.2024 - Current
Fragrance Sales Associate
Nordstrom
11.2022 - 01.2024
Retail Sales Manager
Rona Beauty Supply
11.2019 - 05.2022
Store Manager
Beauty Supply warehouse
01.2017 - 09.2019
Assistant Manager
Beauty Supply Center
09.2015 - 11.2016
Wedding Planner
Adam & Hava
07.2013 - 08.2015
Bachelor of Science - Journalism
Arak University
Bachelor's Degree - Law
Shahid Chamran University
M.D. - Law
Tehran University