Ruth Alarcon Jacas
San Antonio,FL
Summary
I have several years of experience in sales, customer service, and administrative support, where I routinely assisted with managing client information, preparing sales materials, and coordinating communication between teams. In my previous roles, I supported sales operations, maintained accurate records, tracked sales activity, and helped ensure smooth daily processes. I am highly organized, detail-oriented, and comfortable working in fast-paced environments, making me well-prepared to provide strong support to a sales team and contribute to efficient workflow and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Sales Specialist /Fragrance Counter Manager
Dillard's
03.2025 - Current
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained knowledge of current promotions and sales to effectively communicate with customers.
- Executed daily visual merchandising standards, ensuring appealing product displays.
- Supported inventory management by organizing stock and assisting with replenishment efforts.
- Collaborated with team members to achieve sales goals and improve customer satisfaction scores.
- Handled customer inquiries and resolved issues efficiently, fostering positive relationships.
- Participated in training sessions to improve product knowledge and sales techniques.
- Coordinated with management on promotional events and sales strategies.
- Trained new employees on customer service, money handling and organizing strategies.
- Contributed to team objectives in fast-paced environment.
Sales Support & Fragrance Associate
Macy's
09.2020 - 03.2025
- Supported daily operational activities by assisting team members with project tasks.
- Collaborated on process improvement initiatives to enhance workflow efficiency.
- Assisted in data analysis and reporting to inform decision-making processes.
- Coordinated scheduling and logistics for team meetings and project milestones.
- Developed proficiency in key software tools to streamline task management.
- Maintained accurate records and documentation for project tracking purposes.
- Engaged in team training sessions to improve skills and knowledge base.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Education
Associate of Science - Business Administration And Management
Miami Dade College
Miami, FL07-2026
Skills
- Microsoft Office (Word, Excel, Outlook)
- CRM (customer and sales data management)
- POS systems
Software:
Professional Competencies:
- Administrative support & sales coordination
- Customer service & relationship management
- Organization & document handling
- Process tracking & policy compliance
- Effective communication & teamwork
Accomplishments
- Top seller recognition in fragrance departments at both Dillard’s and Macy’s for consistently exceeding sales goals.
- Supported sales operations by maintaining accurate client records, tracking daily sales activity, and assisting with promotional event setup.
- Improved customer experience through personalized assistance, follow-up communication, and reliable support during high-volume periods.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Sales Specialist /Fragrance Counter Manager
Dillard's
03.2025 - Current
Sales Support & Fragrance Associate
Macy's
09.2020 - 03.2025
Associate of Science - Business Administration And Management
Miami Dade College