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Karen Goonewardena
Lake Elsinore,CA
Summary
Applied proactive strategies and analytical skills to ensure exceptional performance and goal achievement in fast-paced retail environments.
Overview
36
36
years of professional experience
Work History
Fragrance/Beauty Counter Manager
Bloomingdales
09.2016 - Current
- Inventory control luxury brands
- Client bookings
- B2B sales and goal structuring
- Event planning
- Prioritized time management to maximize customer satisfaction and revenue generation.
- Built strong team through positive, proactive communication and coaching.
- Collaborated with management team to develop strategies for improving overall store performance.
- Demonstrated product knowledge when discussing menu options and making recommendations to customers.
- Implemented promotional campaigns to drive sales and achieve revenue goals.
- Trained new employees in product knowledge, sales techniques, and company policies.
- Coordinated employee schedules to ensure adequate staffing during peak times.
- Served guests with focus on ensuring excellent customer experiences.
- Demonstrated exceptional customer service skills by going above and beyond to meet client expectations.
- Managed daily operations of counter and ensured smooth customer service.
- Conducted regular store walkthroughs to maintain cleanliness and organization.
- Utilized POS system effectively to process transactions quickly and accurately.
- Oversaw cash handling procedures, including opening and closing registers.
- Conducted regular meetings with staff members for goal setting, performance reviews, and communication updates.
Sales Manager
Mathis Bros
01.2020 - 12.2020
- Top sales producer for furniture, rugs, flooring design interiors
Sales Manager
Saks Fifth Ave
11.2017 - 12.2019
- Booking appointments for events, customer sales goals
- Inventory control, purchasing
- CRM sales reporting to Regional Manager
- Managed and trained staff for sales goals and product knowledge
Skin Care/AD Tech Manager
Nordstrom
11.2013 - 10.2017
- Managed pipeline of over 30 vendors and over 1000 clients
- Motivated and trained staff while maintaining sales goals
- Increased business volume by 30% first quarter
- Inventory control, purchasing
- Called upon physicians for product invitees VIP treatment for events
- Responsible for daily sales, monthly reports to Regional Manager
Global Sales Manager
Creatively Yours
12.1989 - 06.2013
- Managed, trained and motivated staff of over 300 employees
- Obtained and compiled credit applications, collections
- Analyzed wholesale retail trade markets, developed referral network
- Prepared marketing reports data, inventory control, purchasing
- Accounts payable, receivables
- Charitable event planner, website development, e-commerce
Education
Bachelor's Degree - Business management, finance, communication
Patten University
Skills
Achieved improved data accuracy through effective data entry management Enhanced sales performance by optimizing CRM software usage for customer engagement Streamlined transaction processes with efficient POS system operations Delivered impactful presentations using Microsoft Office applications, including Excel, Word, and PowerPoint
AWARDS
Business Woman of Orange County
Timeline
Sales Manager
Mathis Bros
01.2020 - 12.2020
Sales Manager
Saks Fifth Ave
11.2017 - 12.2019
Fragrance/Beauty Counter Manager
Bloomingdales
09.2016 - Current
Skin Care/AD Tech Manager
Nordstrom
11.2013 - 10.2017
Global Sales Manager
Creatively Yours
12.1989 - 06.2013
Bachelor's Degree - Business management, finance, communication
Patten University