Sarah Majewski
Hazel Park,Michigan
Summary
Highly skilled deposit customer care associate with a strong background in client-facing roles. Proficient in sales, operations, customer service, and patient care. Actively pursuing a Bachelor's degree in psychology and seeking a new opportunity to contribute in a clinical or medical environment while furthering education.
Overview
10
10
years of professional experience
Work History
Deposit Customer Care Associate
Ally Financial
09.2022 - Current
- Assists customers with IRA, trust, and general banking questions
- Guides customer through utilizing self-service options on AOS and mobile
- Handles escalated customer concerns, achieving high levels of resolution and satisfaction.
Copywriter
Site Traffic Digital Marketing
02.2020 - 12.2023
- Wrote three articles per week for Search Engine Optimization company
- Reviewed and edited final copy for accuracy and to correct grammar errors.
Senior Vendor Specialist
Rocket Mortgage
02.2020 - 05.2022
- Verified employment information for clients in process of getting loan
- Experienced in research and problem solving to help resolve issues with vendor conditions
Account Specialist
Rocket Mortgage
07.2017 - 01.2020
- Displayed strong active listening skills to resolve client concerns and ensure correct value prop was given to clients
- Overcame objections to help clients get connected with Licensed Specialist
Phlebotomist
Universal Urgent Care
05.2014 - 07.2017
- Enhanced patient experience through compassionate care and communication during blood draw procedures
- Assisted with medical assisting tasks as needed, including administering shots, TB tests, and x-rays
Education
Medical Assisting Certification -
Ross Medical Education Center
Madison Heights, MI01.2006
Skills
- Time Management
- Customer Service & Sales
- Detail-Oriented
- Active Listening
- Multi-tasking
- Call center experience
- Problem Resolution
- Effective Communication
Timeline
Deposit Customer Care Associate
Ally Financial
09.2022 - Current
Copywriter
Site Traffic Digital Marketing
02.2020 - 12.2023
Senior Vendor Specialist
Rocket Mortgage
02.2020 - 05.2022
Account Specialist
Rocket Mortgage
07.2017 - 01.2020
Phlebotomist
Universal Urgent Care
05.2014 - 07.2017
Medical Assisting Certification -
Ross Medical Education Center
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