Sarah Malone
Tampa,FL
Summary
Business-focused support professional with experience co-managing daily operations, handling invoicing and payment collection, organizing schedules, and coordinating client and vendor communication. Known for balancing multiple priorities, maintaining accurate records in Excel, and supporting efficient workflows that strengthen customer service and business cash flow.
Overview
21
21
years of professional experience
Work History
Co-Owner
Lumberlost Gardens
Brandon, FL
09.2023 - Current
- Manage invoicing, accounts receivable, expenses, budgeting, financial tracking, and payment collection to support business profitability and cash flow.
- Co-manage daily operations of a growing landscaping and garden design business, overseeing administrative, financial, customer service, and operational responsibilities.
- Provide hands-on leadership and problem-solving in a fast-paced small-business environment while balancing financial, administrative, and operational needs.
- Manage project organization, resource planning, purchasing, and coordination of materials and services needed to complete projects efficiently.
- Coordinate customer communications, scheduling, estimates, project details, and follow-up to ensure a smooth client experience.
- Coordinated with clients, vendors, subcontractors, and business partners to ensure timely project delivery while managing multiple priorities.
- Maintain business records, files, documentation, and financial information using digital tools and Microsoft Excel.
- Assisted with marketing and customer outreach efforts through promotional materials and social media to enhance client engagement and attract new business.
- Made day-to-day business decisions and identified growth opportunities, contributing to the development of processes that improved organizational efficiency.
Substitute Teacher
Kelly Education
Riverview
07.2022 - Current
- Substitute teacher at schools in Hillsborough County.
- Executed classroom instruction based on teachers' lesson plans, maintaining educational continuity in the absence of regular teachers.
- Managed classroom instruction for Kelly Education assignments, ensuring alignment with diverse grade level curricula.
- Adapted teaching methods to effectively address varied classroom dynamics and student needs.
- Enforced school procedures to ensure compliance and safety in the classroom.
Patient Registrar
AdventHealth
Tampa
05.2015 - 12.2016
- Registered patients for AdventHealth admissions, verifying demographics and contact information.
- Coordinated with nursing staff to efficiently process and direct patients to appropriate departments, improving overall patient experience.
- Facilitated timely check-in by greeting visitors and establishing the purpose of visits.
- Collected signatures for consent, privacy, and financial responsibility forms to ensure compliance and streamline the registration process.
- Maintained HIPAA compliance during confidential patient registration activities.
Independent Consultant
Pampered Chef
Woodbury
01.2013 - 01.2014
- Owned and managed business, driving lead generation, file management, payment collection, customer communication, follow-through, and closing sales.
- Interacted with customers to understand their needs and preferences. to build rapport and loyalty, recommending products and complementary purchases to enhance revenue.
- Accurately processed POS transactions and handled customer questions regarding products, accessories, and merchandise care.
- Trained and developed new hires in company processes, product knowledge, customer service, and effective selling techniques.
Photographer's Assistant
Self-Employed
Minneapolis
04.2009 - 01.2010
- Determined subject position, props, lighting, and camera angles to optimize final product images.
- Arranged and selected props, backdrops, and lighting equipment to create visually appealing setups for photo shoots.
- Edited images using Adobe Photoshop, enhancing skin tones and optimizing lighting and color for final presentation.
- Digitized photographs for efficient editing, storage, and transmission to clients or team members.
Broadcast Analyst
Compass-Point Media
Campbell Mithun, Minnesota
03.2008 - 04.2009
- Analyzed and managed 34 markets for television and commercial spots, optimizing client advertising reach.
- Created title for new television series, "Taking Charge, Making Changes," enhancing client brand image.
- Generated promotional ideas and conducted quality assurance, ensuring alignment with established standards.
- Queried databases to extract information for report processing, facilitating informed decision-making.
Associate Channel Manager
Epicor Software
Minneapolis
01.2008 - 05.2008
- Managed Epicor channel partner relationships across software sales and account development.
- Developed channel strategies for Epicor reseller, distributor, and alliance networks.
- Facilitated channel engagement initiatives, aligning with territory sales goals.
- Articulated a value proposition to territory partners, enhancing partner business share.
- Coordinated partner onboarding, training, and enablement using Epicor sales materials.
Business Development Representative
Epicor
Minneapolis
07.2007 - 01.2008
- Built relationships through cold-calling and networking prospecting and meeting or exceeding weekly and quarterly quotas.
- Expanded business by developing networks and identifying prospective clients, contributing to overall sales growth.
- Advanced pre-sales efforts that enhanced company recognition for ERP software systems among mid-market manufacturers in New England and Canada.
Business Analyst
Assurant
Woodbury
01.2006 - 07.2007
- Coordinated Quarterly Service Report by interviewing service owners, designing PowerPoint reports, and compiling resource-capacity summaries for customer visibility.
- Created websites using Morello Web Client for the HR Policy Handbook, Configuration Management, and Performance Testing.
- Edited and formatted materials and designed and published a Managers' Master Calendar to coordinate interdepartmental schedules.
- Summarized online newsletter activity through prepared Excel graphs and documents to enhance communication insights.
- Developed marketing materials and created PowerPoint presentations, posters, and announcements to support Business Unit Education programs.
Education
Bachelor of Science - Marketing
University of South Florida
Tampa12-2006
Associates -
Hillsborough Community College
Tampa05-2004
Skills
- Business operations
- Project scheduling
- Resource management
- Task delegation
- Coordinating
- Customer Service
- Communications
- Marketing Materials
- Business Development
- Leadership
- Team management
- Team Building
- Decision Making
Personal Information
Title: BUSINESS OWNER
Timeline
Co-Owner
Lumberlost Gardens
09.2023 - Current
Substitute Teacher
Kelly Education
07.2022 - Current
Patient Registrar
AdventHealth
05.2015 - 12.2016
Independent Consultant
Pampered Chef
01.2013 - 01.2014
Photographer's Assistant
Self-Employed
04.2009 - 01.2010
Broadcast Analyst
Compass-Point Media
03.2008 - 04.2009
Associate Channel Manager
Epicor Software
01.2008 - 05.2008
Business Development Representative
Epicor
07.2007 - 01.2008
Business Analyst
Assurant
01.2006 - 07.2007
Bachelor of Science - Marketing
University of South Florida
Associates -
Hillsborough Community College