Sarah Marshall
Tucson
Summary
Dedicated MSW intern experienced in delivering emotional support and guidance to diverse populations. Strong interpersonal skills foster trust and enable effective advocacy. Developed and implemented intervention strategies that enhanced client well-being. Committed to upholding social work ethics while making a positive impact on individuals' lives.
Overview
18
18
years of professional experience
Work History
Advanced Medical Support Assistant
SAVAHCS
Tucson
06.2022 - Current
- Managed patient centered scheduling requests, achieving 90-day advance fulfillment rate compliance.
- Scheduled patient appointments in accordance with Preferred Indicated Date (PID) guidelines and VHA national scheduling directives.
- Processed Return to Clinic (RTC) orders within a 2-business-day timeframe, complying with Scheduling Directive mandates.
- Utilized the Decision Support Tool (DST) to identify patients eligible for Mission Act and entered community consults through Consult Tracking Manager (CTM).
- Fostered collaboration with medical professionals, enhancing coordination of patient care.
- Ensured timely response to CPRS alerts and Secure Messaging inquiries within a 2-business-day period.
- Directed urgent medical inquiries to appropriate team members in accordance with National guidelines.
- Collaborated with healthcare team members to ensure seamless patient service delivery across SAVAHCS.
- Ensured accurate patient check-in by reviewing and updating VetLink at the time of appointment.
- Delivered a high-quality Veteran Centered Experience, embodying the principles of ICARE.
- Addressed and resolved patient complaints, escalating to leadership as required.
- Monitored and reported on daily encounter workload, scheduling requests, RTC orders, and consult tracking.
- Demonstrated knowledge of age-specific patient population needs within the clinic setting.
- Conducted routine updates and testing of ICB configurations, ensuring clinic system accuracy and functionality.
- Integrated new employees into clinic operations, providing orientation and training per MSA Academy standards.
- Organized daily clinic activities to ensure efficient operations. to ensure clinic coverage and management.
- Distinguished between triage and administrative patient needs, applying the MSA Immediate Actions Guide.
- Dispatched triage or administrative notes and view alerts to relevant staff for patient need resolution.
- Reported computer irregularities to supervisor to maintain system integrity.
- Ensured compliance with computer and data security protocols, safeguarding PIV cards and Patient Identifiable Information.
MSW Intern
Athena Counseling
Tucson
11.2025 - 07.2026
- Conducted individual and group therapy sessions for clients with various mental health issues.
- Facilitated group therapy sessions to promote client engagement and support.
- Conducted client assessments to determine needs and develop treatment plans.
- Collaborated with multidisciplinary teams to ensure comprehensive care delivery.
- Participated in weekly team meetings with other clinical staff members to discuss cases and coordinate care plans.
- Documented client progress and maintained accurate case records consistently.
- Researched community resources to enhance client access to services.
- Attended meetings, training, conferences, and seminars to advance professional knowledge.
Medical Assistant
Carbon Health
Tucson
02.2021 - 05.2022
- Conducted patient intake by rooming patients, performing vital sign checks, and reviewing medical histories, medication, and allergy lists.
- Executed provider-ordered tests, adhering to medical protocols and prioritizing patient safety.
- Administered injections and performed venipuncture for lab draws with a focus on patient comfort and technique precision.
- Assisted healthcare providers during minor procedures, contributing to patient care and clinical efficiency.
- Managed daily inventory and restocking of medical supplies, supporting efficient clinic operations.
- Educated and assisted patients in using Electronic Health Record (EHR) application, improving access to personal health information.
- Performed regular quality control checks and maintenance on medical equipment, complying with city, state, and federal regulations.
Medical Assistant
Brian Cabin, MD
Tucson
12.2018 - 02.2021
- Conducted patient assessments, including recording vital signs and preparing patients for examination.
- Collected comprehensive patient histories and conducted reviews of symptoms to assist in diagnosis and treatment planning.
- Provided patient care through the administration of injections as prescribed by medical staff.
- Administered intravenous (IV) pushes following established medical protocols.
- Conducted blood draws to obtain necessary samples for laboratory testing. and laboratory procedures with precision and care.
- Coordinated patient scheduling and managed appointment calendars, enhancing clinic workflow.
- Maintained organized and confidential paper chart systems to support patient privacy.
- Performed front desk duties, including reception, patient check-in, and check-out processes.
- Managed end-of-day financial transactions and ensured accurate daily close.
Regional Recruiter
SterlingFreeman, LLC
Tucson
05.2018 - 11.2018
- Developed and implemented recruitment strategies for diverse geographic regions.
- Collaborated with hiring managers to define job requirements and candidate profiles.
- Screened resumes and conducted interviews to evaluate candidate qualifications.
- Created job postings on various online platforms such as LinkedIn, Indeed, and Glassdoor to reach passive candidates.
- Utilized applicant tracking systems to manage candidate data effectively.
- Analyzed recruitment metrics to improve hiring processes and strategies.
- Ensured compliance with all applicable laws and regulations pertaining to employment and labor standards within the region.
Customer Service Manager
Oser Communications Group
Tucson
12.2014 - 02.2018
- Managed customer service operations, ensuring high-quality support and client satisfaction.
- Liaised between departments to streamline operations and improve collaboration.
- Updated spreadsheets for data tracking and reporting to support decision-making.
- Proofread publications to ensure clarity and consistency in company communications.
Medical Assistant
Marana Health Center Inc
Tucson
08.2012 - 10.2014
- Accurately measured and recorded patient vital signs to support medical assessments.
- Conducted comprehensive patient history intakes and reviewed symptoms for diagnostic accuracy.
- Performed venipuncture for lab draws and administered injections following safety protocols.
- Managed children's vaccine program, ensuring accurate distribution through Arizona State Immunization Information System to enhance public health compliance.
- Processed prior authorization requests for medications, facilitating timely access to essential treatments for patients.
- Ordered medical supplies and maintained inventory to ensure organized clinic operations.
- Maintained patient charts with attention to detail, ensuring confidentiality and compliance.
- Coordinated patient scheduling to streamline clinic workflow and enhance patient satisfaction.
Medical Assistant
Modern Elixer
Tucson
03.2012 - 08.2012
Medical Assistant Extern
Marana Health Center Inc
Tucson
12.2011 - 02.2012
Assistant Manager of Housekeeping
Hampton Inn
Tucson
07.2010 - 10.2011
Office Administrator
Catnap's Medical Aesthetic Spa
Tucson
08.2008 - 07.2010
Education
Master of Science - Social Work
Grand Canyon University
Phoenix, AZ11-2027
Bachelor of Science - Behavioral Health Science
GRAND CANYON UNIVERSITY
Tucson01-2025
Medical Assistant Certificate -
Pima Medical Institute
01-2012
Professional Coding Certificate -
Pima Medical Institute
01-2012
Phlebotomy Certificate -
Pima Medical Institute
01-2012
High School Diploma -
Palo Verde High Magnet School
Tucson01-2008
Skills
- Client assessment and psychosocial evaluation
- Case management and treatment planning
- Patient education and counseling
- Mental health diagnosis
- Behavioral health and modification
- Telehealth technologies
- Patient scheduling and medical terminology
- Multidisciplinary teamwork and collaboration
- Active listening and empathy
- Attention to detail and problem-solving
- Self-care strategies and client advocacy
Timeline
MSW Intern
Athena Counseling
11.2025 - 07.2026
Advanced Medical Support Assistant
SAVAHCS
06.2022 - Current
Medical Assistant
Carbon Health
02.2021 - 05.2022
Medical Assistant
Brian Cabin, MD
12.2018 - 02.2021
Regional Recruiter
SterlingFreeman, LLC
05.2018 - 11.2018
Customer Service Manager
Oser Communications Group
12.2014 - 02.2018
Medical Assistant
Marana Health Center Inc
08.2012 - 10.2014
Medical Assistant
Modern Elixer
03.2012 - 08.2012
Medical Assistant Extern
Marana Health Center Inc
12.2011 - 02.2012
Assistant Manager of Housekeeping
Hampton Inn
07.2010 - 10.2011
Office Administrator
Catnap's Medical Aesthetic Spa
08.2008 - 07.2010
Master of Science - Social Work
Grand Canyon University
Bachelor of Science - Behavioral Health Science
GRAND CANYON UNIVERSITY
Medical Assistant Certificate -
Pima Medical Institute
Professional Coding Certificate -
Pima Medical Institute
Phlebotomy Certificate -
Pima Medical Institute
High School Diploma -
Palo Verde High Magnet School