HEATHER HOLLEY
Goose Creek,SC
Summary
Healthcare professional with strong background in providing administrative support in medical environments. Proven ability to manage high-volume patient interactions and ensure accurate and timely documentation. Reliable team player focused on achieving efficient workflows and adapting to changing needs. Skilled in electronic health records management and patient communication.
Overview
13
13
years of professional experience
Work History
Advanced Medical Support Assistant
Department of Veteran Affairs
11.2024 - Current
- Screening /receiving phone calls in a courteous and timely manner, determining the nature of the call and providing the information desired using privacy rules and established inpatient processes.
- Review and research policies, regulations and laws as it pertains to ensuring information safety on patients and clinical staff.
- Supports patient safety standards using the correct Veteran Affairs identification of all patients.
- Ensuring that all necessary health/administrative information is integrated into the Computerized Patient Record System (CPRS) by sending the documents to medical records scanning.
- Scheduling/rescheduling/canceling initial and follow-up appointments, return to clinic orders requested for the Veteran during their inpatient stay in accordance with established VA guidelines.
- Routine interactions with internal and external customers in a professional, helpful, respectful and courteous manner.
Lead Child Support Manager
Cumberland County
11.2012 - 05.2021
- Manages a staff of 13 to enforce and prepare state’s child support cases.
- Manages the daily operation of team; develops and maintains court scheduling for team; tracks and ensures all staff trainings are up-to-date.
- Maintains up-to-date information on policy and procedures; responsible to employ early intervention strategies to improve child support payment performance; process and monitor interstate cases.
- Ensures personal identifying information (PII) is properly used, manages and oversee 40 – 50 online child support applications on a weekly basis for assignment.
- Performs administrative assignments as required for the efficient operation of unit; interprets and applies state, federal and agency laws, rules, policies and procedures and assists staff with sensitive and complex cases.
- Evaluates employee performance monthly to provide coaching and training, accordingly to increase quality of employees’ work and retention.
- Collects DNA to determine paternity and complete procurement process to secure supplies to safely collect DNA samples.
Education
Bachelor of Science -
South Carolina State University
05-1998
Certificate of Leadership - undefined
UNC Wilmington
12-2019
Master of Justice and Security - undefined
University of Phoenix
05-2008
Master of Health Administration - undefined
University of Phoenix
05-2006
Skills
- Client Assessment and Analysis
- Strategic Thinking, Planning and Execution
- Technical and Technology skills
- Leadership Assessment & Development
- Team- and Relationship-building
- Communication and Presentation
- Integrity and Ethical Conduct
- Creating and Maintaining a High-Performance Culture
- Conflict Resolution
- Strong communication
- Proficient in patient scheduling
- Patient scheduling abilities
- Medical office support
- Patient management
- Customer service
- Reliable team player
Certifications & Awards
ICare Award 2024
Certified Trainer in Prevention and Management of Disruptive Behavior 2025
Leadership Certificate Verification / https://badgr.io/public/assertions/7ffhYVT0RmWw5qApobvXWA
Aspiring Supervisors Program 2025
Timeline
Advanced Medical Support Assistant
Department of Veteran Affairs
11.2024 - Current
Lead Child Support Manager
Cumberland County
11.2012 - 05.2021
Certificate of Leadership - undefined
UNC Wilmington
Master of Justice and Security - undefined
University of Phoenix
Master of Health Administration - undefined
University of Phoenix
Bachelor of Science -
South Carolina State University