Sarah Marshall
Houston,TX
Summary
Driven professional with a strong foundation in investigation techniques and team training, prioritizing effective communication and safety. Proven ability to build relationships with low enforcement and retailers, reducing shrink and enhancing asset protection strategies. Seeking to leverage skills in access control and problem-solving for impactful results in asset protection.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Asset Protection Manager
Nordstrom Rack
Houston, Texas
09.2025 - Current
- Assist the store leadership and team in winning the Presidents Cup Award for year 2025.
- Complete successful internal and external investigations.
- Supervising a team of successful Asset Protection professionals prioritizing safety and interpersonal connections.
- Adhere and uphold policy/ procedure amongst the store team.
- Building strong connections with neighboring retailers and law enforcement.
Asset Protection Manager
Macy's Inc.
Sugar Land, Texas
11.2023 - 09.2025
- Successfully reduced shrink results in 2024 compared to 2023 by approximately $500K.
- Led divisional calls for preparation for inventory.
- Supervised and trained a team of Asset Protection Detectives and Visual Surveillance Officers for inventory loss.
- Developed strong relations with Police and other mall Anchor stores.
- Develop and adapt Shortage Reduction Strategies to theft trends and store needs.
- Managed and led detailed investigations for internal interviews regarding suspicious activities.
Multi-Store Asset Protection Manager
Macy's Inc.
Pearland, Texas
11.2023 - 01.2024
- Oversaw asset protection operations across multiple locations, reducing shrink through strategic shortage initiatives, leadership development, and cross-functional partnerships.
- Led AP teams, ensured compliance, and partnered with law enforcement to address ORC, internal theft, and safety risks.
- Lead and mentor AP leaders and associates, strengthening talent pipelines and driving consistent execution of company initiatives.
Asset Protection Captain
Macy's Inc.
Houston, Texas
07.2022 - 10.2023
- Helped supervise a team of detectives for inventory loss.
- Developed and implemented training initiatives to minimize fraud accidents and theft.
- Trained and coached associates on asset protection policies and procedures.
- Identified trends in safety compliance and theft, then implementing preventative measures.
Asset Protection Detective
Macy's Inc.
Friendswood, Texas
05.2021 - 07.2022
- Assist in apprehension of shoplifters.
- Develop a strong relationship between 3rd parties such as Police and other retailers.
- Followed orders and worked coherently as part of a team to ensure the safety of staff and customers.
- Patrolled and monitored premises to detect any irregularities, which may include suspicious behavior or security breaches.
Intern
Huntsville Police Department
Huntsville, Texas
01.2021 - 04.2022
- Trusted to maintain strict protocols regarding evidence and sensitive matters.
- Worked closely in assisting the Victim Services Liaison and Evidence Technician.
Education
Bachelor of Science - Criminal Justice
Sam Houston State University
Skills
- Investigation techniques
- Asset optimization
- Incident reporting
- Team Training
- Problem-solving
- Effective communication
- Case report writing
- Internal audits
- Access control
- Multitasking
- Time management
Certification
- 2024- National Development Program Asset Protection
- Wicklander-Zulawski Certification for Level 1- Investigative/ Interviewing Techniques
Timeline
Asset Protection Manager
Nordstrom Rack
09.2025 - Current
Asset Protection Manager
Macy's Inc.
11.2023 - 09.2025
Multi-Store Asset Protection Manager
Macy's Inc.
11.2023 - 01.2024
Asset Protection Captain
Macy's Inc.
07.2022 - 10.2023
Asset Protection Detective
Macy's Inc.
05.2021 - 07.2022
Intern
Huntsville Police Department
01.2021 - 04.2022
Bachelor of Science - Criminal Justice
Sam Houston State University