Michael Orozco
Asset Protection Manager
Round Rock,TX
Summary
Results-driven Asset Protection professional with 5+ years of progressive experience in retail loss prevention, team leadership, and operational excellence. Proven track record of driving shrink reduction, leading high-performing teams, and supporting company objectives through strategic asset protection initiatives. Recognized multiple times for outstanding performance and leadership. Actively pursuing advancement in the Asset Protection Field.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Asset Protection Manager
Neiman Marcus
11.2025 - Current
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Performed thorough cash audits and deposit investigations.
- Collaborated with law enforcement to report crime and suspicious activity.
- Built cross-functional relationships with business partners to reduce losses.
Asset Protection Manager
Macy’s
El Paso, TX
01.2025 - 11.2025
- Lead and develop asset protection strategies to reduce shrinkage, prevent loss, and ensure compliance with corporate policies and local regulations.
- Oversee investigations related to theft, fraud, and policy violations, leveraging data analytics, CCTV review, and interview techniques to resolve cases effectively.
- Implement and maintain security systems and processes to protect company assets, inventory, and personnel while ensuring a safe shopping environment for customers.
- Collaborate with operations, and law enforcement agencies to execute loss prevention initiatives and manage high-risk incidents.
- Conduct audits and risk assessments across multiple departments to identify vulnerabilities, recommend corrective actions, and drive process improvements.
- Train and coach store teams on theft deterrence, safety protocols, and compliance standards
- Built cross-functional relationships with business partners to reduce losses.
- Wrote reports for internal and external crime, burglary, or theft.
- Collaborated with law enforcement to report crime and suspicious activity.
- Worked closely with law enforcement in investigating and solving theft and fraud cases.
- Created and maintained records of security incidents and investigations.
- Reviewed and updated store security policies and procedures.
- Supervised surveillance, detection and criminal processing related to theft and criminal cases.
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
- Monitored store surveillance cameras to detect suspicious behavior.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
Asset Protection Captain
Macy’s
San Antonio, TX
01.2023 - 01.2025
- Lead a team of three Asset Protection Detectives and one VSO in daily operations focused on shrink reduction, safety, and merchandise recovery.
- Contributed to store-wide growth trends in sales, customer experience, and shortage results.
- Actively participate in strategic planning and execution of AP initiatives aligned with company goals.
- Selected twice for Macy’s Captain Development Program for leadership potential and performance.
- Achieved multiple 'Detective of the Month' recognitions for apprehension numbers and leadership on the sales floor.
- Filled in as Interim Manager while Manager was on long term LOA for a little over a year.
Asset Protection Detective
Macy’s
San Antonio, TX
01.2022 - 01.2023
- Conducted internal and external investigations, merchandise recoveries, and coordinated with local law enforcement.
- Supported store operations with training, audits, and policy compliance.
Asset Protection Customer Host
Walmart
Palestine, TX
01.2021 - 01.2022
- Ensured customer safety and theft deterrence through strong frontline presence and exceptional customer service.
- Collaborated with store management to identify and resolve security concerns.
- Recognized for dependability and initiative in supporting shortage control programs.
Education
Bachelor’s Degree - Criminal Justice
University of North Texas
Dallas, Texas 08.2018 - 12.2022
Awards
- Multiple Store of the Month and Detective of the Month awards at Macy’s
- Selected for Captain Development Program (twice) for leadership growth and performance excellence
Skills
- Asset optimization
- Security systems management
- Investigation support
- Investigation techniques
- Asset recovery
- Physical security
- Action plan development
- Data analysis
- Surveillance systems
- Team Training
- Regulatory compliance
- Security management
- Internal audits
- Emergency response planning
- Access control
- Case report writing
- Loss prevention strategies
- Incident reporting
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Asset Protection Manager
Neiman Marcus
11.2025 - Current
Asset Protection Manager
Macy’s
01.2025 - 11.2025
Asset Protection Captain
Macy’s
01.2023 - 01.2025
Asset Protection Detective
Macy’s
01.2022 - 01.2023
Asset Protection Customer Host
Walmart
01.2021 - 01.2022
Bachelor’s Degree - Criminal Justice
University of North Texas
08.2018 - 12.2022