Jennifer Mashaqi
Louisville,KY
Summary
Principled Asset Protection Manager with comprehensive understanding of security and surveillance systems, bookkeeping, and workplace supervision. Offering several years of experience with proven integrity. Ready to take on a long-term position and bring honesty and meticulous observation skills.
Knowledgeable professional with many years of experience. Leadership trained to create effective training programs to minimize shrinkage and cultivate workspace of accountability and integrity. Sound and quick judgment with a desire to bring streamlined asset protection processes to new company.
Energetic, detailed and influential Loss Prevention Director and Consultant with a proven track record in developing programs to reduce theft, loss and waste in corporate environments. Exceptional investigation, interviewing and communication skills to obtain valuable information and evidence. Builds strategic alliances in support of business initiatives. Compelling leader with a history of hiring, developing and retaining high-performance teams of skilled professionals.
Strategically focused Asset Protection Manager known for high productivity and efficiency in task completion. Possess specialized skills in loss prevention strategies, risk management, and security operations oversight. Excel at communication, leadership, and problem-solving to mitigate risks effectively and ensure organizational assets are protected.
Overview
11
11
years of professional experience
Work History
Asset Protection Manager
Walmart
La Grange , KY
12.2020 - Current
- Collaborated with law enforcement to resolve escalated situations.
- Trained personnel on proper asset protection procedures and techniques.
- Obtained positions of increasing responsibility based on expertise in loss prevention and store operations.
- Maintained up-to-date knowledge of applicable laws, regulations, policies, procedures, techniques and trends pertaining to asset protection.
- Apprehended trespassers and rule violators and removed from premises.
- Implemented customer and associate safety protocol to promote asset security.
- Conducted audits of store inventory to detect any discrepancies in stock levels.
- Collaborated with other departments within the organization on projects involving asset protection.
- Analyzed data from the loss prevention system to identify areas of risk or potential shrinkage.
- Monitored loss prevention operations to reduce impact of loss and identify theft and fraud.
- Developed effective partnerships with vendors supplying products used by the organization's Asset Protection team.
- Conducted thorough investigations of theft-related issues with potential to impact company operations and objectives negatively.
- Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
Food Service Supervisor
Thorntons
Louisville , KY
10.2016 - 12.2020
- Oversaw daily operations of restaurant, ensuring efficient service and customer satisfaction.
- Explained goals and expectations required of trainees.
- Ensured compliance with health and safety regulations in the kitchen and dining areas.
- Monitored food storage, handling, preparation and delivery to maintain health and safety standards.
- Distributed food to service staff for prompt delivery to customers.
- Scanned kitchen and service areas for items that needed to be cleaned or replenished and directed staff to complete tasks.
- Collaborated with health inspectors to address any compliance issues promptly.
- Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
- Observed food safety and sanitation protocols to reduce germ spread.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Conducted regular staff meetings to discuss operational improvements and address concerns.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained new employees on restaurant policies, procedures, and customer service standards.
- Monitored temperatures of prepared food and cold-storage areas.
- Maintained inventory of supplies, equipment, and food items needed for daily operations.
- Provided direction to staff on proper preparation techniques for menu items.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Hired and trained new food service personnel to maintain high productivity levels of staff.
- Oversaw work and guest areas to provide clean, tidy, and properly sanitized facilities according to established guidelines.
- Priced and ordered food products, kitchen equipment, and food service supplies.
- Ordered necessary supplies from approved vendors to maintain adequate stock levels.
- Oversaw food preparation, production and presentation according to quality standards.
Assistant Store Manager
Famous Footwear
Waxahachie, Texas
10.2013 - 09.2016
- Structured HR consulting services to support clients during organizational developments and changes.
- Formed and sustained strategic relationships with clients.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Organized weekly meetings with department heads to review progress on key objectives.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Conducted regular performance reviews of staff members in order to identify areas for improvement.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Supervised cash handling processes to ensure accuracy of transactions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided training to new employees on company policies and procedures.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Coached and developed store associates through formal and informal interactions.
Skills
- Internal audits
- Physical security
- Surveillance systems
- Risk management
- Asset recovery
- Investigation techniques
- Data analysis
- Loss prevention strategies
- OSHA expert
- Action plan development
- Asset optimization
- IRR calculations
- Case report writing
- Team Training
- Incident reporting
Timeline
Asset Protection Manager
Walmart
12.2020 - Current
Food Service Supervisor
Thorntons
10.2016 - 12.2020
Assistant Store Manager
Famous Footwear
10.2013 - 09.2016