Heidi Evone Harris

Asset Protection Manager

Landa Residential Group

07.2023 - Current

Responded promptly and appropriately to customer complaints concerning issues related to asset protection.
Ensured compliance with federal, state and local laws and regulations relating to asset protection.
Developed effective partnerships with vendors supplying products used by the organization's Asset Protection team.
Increased apprehensions by .28% and apprehension dollars by .29% by motivating and coaching direct reports for optimum productivity and performance.
Planned, organized and scheduled strategy collaboration with other asset protection specialists.
Collaborated with other departments within the organization on projects involving asset protection.
Assisted in the development of training materials for new hires related to asset protection topics.
Trained personnel on proper asset protection procedures and techniques.
Analyzed data from the loss prevention system to identify areas of risk or potential shrinkage.
Understood and followed oral and written directions.
Achieved cost-savings by developing functional solutions to problems.
Completed day-to-day duties accurately and efficiently.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Delivered products to customer locations on time.
Displayed strong telephone etiquette, effectively handling difficult calls.
Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Answered calls per shift to assist with customer questions and concerns.
Leveraged PeopleSoft skills to input and compile data gathered from various sources.
Assisted with customer requests and answered questions to improve satisfaction.
Worked with cross-functional teams to achieve goals.