Sarah Martin

Remote seasonal campaign for Intuit TurboTax for a Product Support Specialist role.

• guiding users through end-to-end tax preparation workflows, ensuring high software adoption and successful return submissions.
• provided SmartLook video and phone support, clarifying technical tax information for clients during peak tax season.
• Functioned as subject matter expert on TurboTax, assisting clients with tax form navigation, deductions, and credits.
• resolved complex technical issues in software installation, data migration, and e-filing for diverse customer base, enhancing user experience.
• managing sensitive financial data with 100% compliance with privacy regulations and internal security protocols.
• streamlining the filing process for users by identifying and resolving issues in document imports and final review stages.

• Led team in customer service excellence, increasing customer loyalty and repeat business.
• Prepared beverages and food efficiently, leading to higher customer satisfaction ratings.
• Managed nightly store closures and cash handling, ensuring secure deposits.
• Monitored inventory levels and conducted audits, improving stock management and reducing waste.
• Maintained cleanliness and organization in work areas, adhering to health standards and contributing to a safe and welcoming environment for patrons.

• Managed client interactions to ensure timely appointment scheduling and efficient payment processing.
• Coordinated with tattoo artists to set client expectations, enhancing communication and decreasing wait times.
• Maintained a sterile and inviting environment, enhancing client satisfaction and safety.
• Streamlined shift transitions, optimizing workflow and minimizing downtime.
• Accurately documented client details using DaySmart, improving data accuracy and accessibility.
• Monitored inventory levels and ordered supplies to maintain service continuity and prevent operational disruptions.

• Cared for children aged 1 to school age, ensuring safety and promoting developmental learning.
• Fostered nurturing environment for children, enhancing social skills and emotional well-being through structured, engaging activities.
• Implemented structured daily routines, leading to noticeable improvements in children's behavior and engagement levels.
• Monitored play and nap times, promoting a secure and engaging environment.
• Provided infant care, including feeding and hygiene, supporting overall comfort and well-being.
• Prepared nutritious meals, contributing to children's health and well-being.
• Maintained hygiene standards, ensuring a clean and welcoming space.