Sarah Martinez
Santa Fe,NM
Summary
Detail-oriented Administrative Professional with over two years of experience enhancing office operations and public services in compliance-driven environments. Skilled in managing documentation, scheduling, cash handling, and record keeping while serving as a frontline contact. Experienced in Microsoft Word, Excel, Outlook, and Adobe applications, with a focus on accuracy and confidentiality.
Overview
6
6
years of professional experience
Work History
Security Officer Level 2
Tesuque Casino Enterprise
Tesuque, NM
07.2024 - 08.2025
- Responded promptly to incidents, maintaining order and ensuring guest safety.
- Collaborated with law enforcement during emergencies to ensure swift resolution and protect guest safety.
- Enforced casino rules and regulations while delivering customer service to create a safe and enjoyable environment.
- Monitored premises to maintain safety and security for guests, enhancing overall guest experience.
- Assisted in training new security personnel on protocols and procedures.
Front Desk Associate
Planet Fitness
Santa Fe, NM
06.2022 - 09.2024
- Greeted guests upon arrival, delivering exceptional customer service to enhance guest experience.
- Answered phones, assisting the public with inquiries and resolving account issues efficiently
- Processed payments, balanced cash drawers, and maintained accurate transaction records
- Operated computer-based systems for member access and scheduling, ensuring accurate recordkeeping
- Maintained compliance with facility policies and supported operations during manager absences.
Barista
Starbucks
Santa Fe, NM
07.2023 - 06.2024
- Operated coffee machines, grinders, and blenders, ensuring consistent quality and efficient service flow during peak hours.
- Processed cash and electronic payments accurately in high-volume environment, enhancing transaction speed and customer satisfaction.
- Delivered customer service while adhering to documentation and sanitation standards, fostering a welcoming and safe environment for patrons.
- Assisted in training new baristas on beverage preparation and customer interaction techniques.
- Maintained cleanliness and organization of coffee shop and workstations during shifts.
Caregiver
Creation Station Daycare & Development Center
Espanola, NM
05.2019 - 05.2022
- Provided compassionate care and support to children in a nurturing environment.
- Facilitated engaging learning and development activities for children in daycare, enhancing their educational experience.
- Monitored and documented daily skill improvements for children, supporting their developmental progress.
- Ensured safety and sanitation of facility, promoting a healthy environment for children.
- Prepared snacks and assisted with naptime assembly for young children.
- Designed and created art projects using Microsoft programs, Adobe Photoshop, and Adobe Bridge.
Education
Diploma -
Los Alamos High School
Los Alamos, NMUndergraduate - FDMA-Digital Production Film and Design
Northern New Mexico College
Española, NMSkills
- Access control
- Safety management
- Crisis management
- Incident documentation
- Report writing
- Quality assurance
- First aid certification
- Customer service excellence
- Event coordination
- Strategic planning
- Adobe Photoshop proficiency
Timeline
Security Officer Level 2
Tesuque Casino Enterprise
07.2024 - 08.2025
Barista
Starbucks
07.2023 - 06.2024
Front Desk Associate
Planet Fitness
06.2022 - 09.2024
Caregiver
Creation Station Daycare & Development Center
05.2019 - 05.2022
Diploma -
Los Alamos High School
Undergraduate - FDMA-Digital Production Film and Design
Northern New Mexico College