Sarah Martinez Parral
Desert Valley Hospital
Sacramento,CA
2
Languages
9
years of professional experience
Bilingual hospital communications professional with experience supporting patient care teams and clinical staff in a fast-paced hospital setting. Proficient in medical terminology and EHR systems, including Epic and Meditech, while ensuring compliance with HIPAA guidelines. Currently pursuing a Bachelor of Science in Biology on the path to medical school and a future in dermatology.
Work History
PBX Operator / Communications Specialist
7 Months- Enhanced paging code management and emergency call protocols, facilitating prompt communication of essential information to relevant teams.
- Coordinated interdepartmental consults, facilitating communication among physicians, nurses, and specialty teams
- Logged consult records including diagnosis, ordering physician, nurse, and timestamp
- Located and verified patient status in Meditech across ER and inpatient units
- Supported Spanish-speaking patients with portal setup and appointment coordination
- Acquired proficiency in all internal hospital systems, including Epic EHR, Meditech, and page gate paging, with no prior healthcare experience, and was recognized as a dependable resource for staff throughout the organization.
- Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
Sales Associate, Client Experience Lead
11 Months- Managed multi line phone system for appointments and client inquiries
- Increased repeat client visits by 20% through attentive service
Front Office Support, Remote Call Center
1 Year- Operated switchboard managing 50+ calls and 200+ emails daily for 600+ client accounts
- Maintained accurate customer records with strict confidentiality standards
Sales Associate
2 Years 11 Months- Delivered consistent customer service in a high traffic department store
Education
Bachelor of Science - Biology
- Prior coursework
- GPA: 4.0
Bachelor of Science - Biology
- Prior coursework
- GPA: 3.8
Bachelor of Science - Biology
- In progress, transfer track
Skills
Experience with Epic EHR
Experience with Meditech EHR
Medical terminology
Hospital communication protocols
Interdepartmental coordination
Proficient in Microsoft Office Suite
Accurate record-keeping
Rapid acquisition of new clinical systems
Excellent verbal communication skills
Bilingual proficiency in English and Spanish
Teamwork and collaboration
Empathetic
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
PBX Operator / Communications Specialist
Desert Valley Hospital
12.2025 - 07.2026Read More
Sales Associate, Client Experience Lead
Sabi Boutique
01.2022 - 12.2022Read More
Front Office Support, Remote Call Center
Green Waste
01.2020 - 01.2021Read More
Sales Associate
Nordstrom
01.2018 - 12.2020Read More
Victor Valley Community College
Bachelor of Science from Biology
Read More
Southern Methodist University
Bachelor of Science from Biology
Read More
Sacramento City College
Bachelor of Science from Biology
Read More