Ivonne Cervantes
Lancaster,CA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Program Coordinator
Tarzana Treatment Centers, Inc
07.2022 - Current
- Process management reports
- Assist with creating and implementing policies and procedures.
- Orientation of new employees and training new employees
- Review Timesheets
- Submit IT Tickets
- Inventory upkeep and submitting supply request
- Assist with scheduling interviews and onboarding paperwork
- Staff evaluations
- Scheduling staff coverage, and time-off requests
- Monitor call center
- Processed Member Information fIles (MIFs) for outreach and engagement.
- Prepared Member Information Files(MIFs) for billing.
- Processed incoming Enhanced Care Management or Community Supports referrals.
- Reviewed Community Supports reauthorization request and finalized referrals and submitted to health plans.
- Reviewed and processed disenrollment request for Enhanced Care Management and Community Supports.
- Assisted team members with outreaching patients and conducting initial screening and enrollment into programs.
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Performs regular chart audits, record keeping and other reporting and documentation functions as assigned to ensure that all records are maintained in accordance with all applicable policies, procedures, and external regulations and standards to include but not limited to the Joint Commission, State, County, City sources.
Patient Navigator II
Tarzana Treatment Center
10.2020 - 07.2022
- Outreach and screen members who have certain chronic conditions and encourage them to enroll into ECM/ HHP
- Initiate Health Action Plans for member who enroll
- Connect members to needed resources
- Search additional resources when needed
- Document outreach efforts on varies excel sheets
Supervisor of Outreach and Navigation
Tarzana Treatment Center
12.2019 - 09.2020
- Responsible for overseeing four employees
- Track and report productivity for outreach efforts
- Assist with formatting excel files for outreach efforts
- Monitor call center
- Timesheets
- Assist in hiring new staff
Program Coordinator
Tarzana Treatment Center
05.2017 - 12.2019
- Responsible for overseeing twenty-three employees, coordinating work flow and delegate responsibilities
- Assist in hiring and training new staff
- Timekeeping
- Scheduling staff coverage, time-off request
- Front and back office orders/ inventory logs
- Monitor clinic flow
- Monitor call center
- Handle a variety of matters including managed care, insurance, and customer service issues
Housing Case Manager
Tarzana Treatment Center
08.2016 - 04.2017
- Develop Individualized Housing and Service Plans (IHSP) for HOWPA eligible patients
- Collect all necessary documentation needed to support assistance
- Find temporary housing opportunities and identify permanent housing options for eligible patients
- Prepare requests for financial assistance and submit all required documentation
- Interface with landlords whenever necessary to mitigate issues or advocate for participants
- Provide case management services including: providing appropriate resources, tools, and counseling to assist participants in achieving their case plan goals; making referrals for services
- Collaborate with other departments and agency programs to maximize participant outcomes, program goals, and agency mission
- Collaborate and communicate closely with formal partner agencies for the program (Work-Source Centers, DPSS, family shelters, etc.)
- Prepare and submit monthly program update tracking reports
Medical Assistant / Front Office
Tarzana Treatment Center
02.2015 - 08.2016
- Verified insurances and collected co-payments
- Processed patients charts/ update patient information
- Appointment reminders
- Refill Prescriptions when authorized by provider
- Assist with vital signs and injections
- Aid call center
- Filling
Office Manager / Medical Assistant
Palmdale Pediatric Center
09.2010 - 02.2015
- Manage and coordinated Medical Directors calendar for meetings
- Responsible for overseeing seven employees, coordinating work flow and delegate responsibilities
- Assist in hiring, training and reviewing performance of staff
- Office and vaccine inventory
- Managed and ensure insurance compliance with contracts
- Inspect office and recommend building or equipment modifications to ensure emergency readiness and compliance to access, safety, and sanitation regulations
- Follow HIPAA and OSHA regulations
- Handle a variety of matters including managed care, insurance, and customer service issues
- Coordinated Child Health and Disability Prevention Program, La Care and Vaccine For Children audits
- Collected, analyzed, and reported initiatives and facility compliance with HEDIS health measures
- Referral Submissions/Answered telephones/ Scheduled appointments
- Verified insurance/ EMR/Medical Records/ Vital signs / administered injections
Education
Associate of Science - Psychology
Antelope Valley College
Lancaster, CA05-2025
High School Diploma -
Palmdale High School
Palmdale, CA05.2010
Skills
- Patient referral management
- Experience with Epic EHR
- Proficient in bilingual communication
- Skilled in Microsoft Office applications
- Strong organizational abilities
- Versatile
- Enthusiastic
- Dependable
- Proactively driven
- Detail-oriented professional
- Quality and detail-oriented
Certification
- Medical Assistant Certificate
- Emergency Medical Technician Certificate
- CPR Certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Program Coordinator
Tarzana Treatment Centers, Inc
07.2022 - Current
Patient Navigator II
Tarzana Treatment Center
10.2020 - 07.2022
Supervisor of Outreach and Navigation
Tarzana Treatment Center
12.2019 - 09.2020
Program Coordinator
Tarzana Treatment Center
05.2017 - 12.2019
Housing Case Manager
Tarzana Treatment Center
08.2016 - 04.2017
Medical Assistant / Front Office
Tarzana Treatment Center
02.2015 - 08.2016
Office Manager / Medical Assistant
Palmdale Pediatric Center
09.2010 - 02.2015
High School Diploma -
Palmdale High School
Associate of Science - Psychology
Antelope Valley College
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