Carmen Valenzuela
Glendale,CA
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
8
8
years of professional experience
Work History
Clerk
Tarzana Treatment Centers, Inc
Oxnard, CA
08.2024 - 01.2025
- Provided excellent customer service to ensure satisfaction.
- Answered phones in a courteous manner while providing excellent customer service.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Verified accuracy of all paperwork prior to submission for processing.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Answered telephones, directed calls, and took messages.
Operations Manager
Amazon Prime Products
Glendale, CA
07.2021 - 04.2024
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Addressed customer concerns with suitable solutions.
- Tracked and replenished inventory to maintain par levels.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Collaborated with team leaders on quality audits.
- Developed key performance indicators to measure effectiveness of operational processes.
Sales Associate
TJX Companies
Glendale , CA
09.2016 - 06.2021
- Received and displayed product shipments on store retail shelves upon delivery.
- Handled returns and exchanges according to company policies.
- Greeted customers to determine wants or needs.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Education
High School Diploma -
Glendale High School
Glendale, CA06-2016
Skills
- Customer satisfaction
- Scanning and copying
- Verbal and writing communication
- Verbal communication
- Organization and time management
- Active listening
- Computer skills
- Friendly, positive attitude
Languages
Spanish
Professional
Timeline
Clerk
Tarzana Treatment Centers, Inc
08.2024 - 01.2025
Operations Manager
Amazon Prime Products
07.2021 - 04.2024
Sales Associate
TJX Companies
09.2016 - 06.2021
High School Diploma -
Glendale High School
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