Connie DeMonico
Gastonia,NC
Summary
Accomplished Assistant Manager at QuikTrip, adept in financial management and fostering customer loyalty through exceptional service. Elevated customer satisfaction and streamlined cash handling processes, demonstrating prioritization and relationship-building prowess. Cultivated a positive work environment, leading to significant business growth and operational efficiency.
Overview
7
7
years of professional experience
Work History
Clerk
QuikTrip
Charlotte, NC
11.2021 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided excellent service through active listening skills, addressing customers'' needs effectively .
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Cultivated a welcoming retail environment by greeting customers warmly upon entry, setting a friendly tone throughout their visit .
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted customers by answering questions and fulfilling requests.
Assistant Manager
QuikTrip
Charlotte, NC
01.2018 - 11.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
Central Piedmont Community College
Charlotte, NCSkills
- Telephone Etiquette
- Customer Satisfaction
- Cash Handling
- Cash Management
- Prioritization
- Relationship Building
- Customer Communication
- Organizational Skills
- Flexible and Adaptable
- Problem-Solving
- Task Delegation
- Financial Management
- Customer service and satisfaction
- Policy administration
Timeline
Clerk
QuikTrip
11.2021 - Current
Assistant Manager
QuikTrip
01.2018 - 11.2021
Central Piedmont Community College