Summary
Overview
Work History
Education
Skills
Timeline
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Debra O'Connor

Debra O'Connor

Akron,OH

Summary

In the past years have gained experience in a number of fields through training and/or schooling.

  • With working with the public I have gained sales expertise and strong listening skills to growing team. History of building customer loyalty with fast, friendly and knowledgeable services.
  • As a Data Entry Supervisor I have gained experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
  • As being a Cashier I learnt experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.

Overview

22
22
years of professional experience

Work History

Clerk

Green Drive Thru
07.2022 - 01.2023
  • Greeted customers promptly and fulfilled the customer needs.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Stocked, tagged and displayed merchandise as required.
  • Used a Clover (handheld device instead of a cash register).

Call Center Customer Service Representative

ECS Tuning
03.2022 - 05.2022
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Answered incoming calls, Chats, and emails
  • Handled returns and replace damaged or missing items from their orders.

Cashier

Speedway
06.2021 - 12.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Upsold additional products and services to customers, increasing revenue.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Operated cash register to record transactions accurately and efficiently
  • Built relationships with customers to encourage repeat business
  • Helped customers complete purchases, locate items, and join reward programs

Deli Clerk

Walmart
03.2013 - 02.2016
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables
  • Fulfilled customers requests with the slicing and weighing to their purchases.
  • Cross trained as a Cashier for peak business hours.

Deli Worker

Ellet IGA
04.2007 - 05.2010
  • Restocked supplies and prepared additional ingredients during downtime
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Made food according to standard recipes with requested changes for customer satisfaction.-
  • Inspected equipment, refrigerators, and warming lamps to check compliance with safe operating levels.6
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Opened new inventory and rotated stock by dates to maintain freshness.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.*
  • Prepared salads, soups and sandwiches for customers.
  • Inspected equipment, refrigerators, and warming lamps to check compliance with safe operating levels
  • Filled in for the Meat Wrapper on her days off.
  • Filled in for Bakery person on her days off.

Data Entry Specialist

INTERNATIONAL DATA MANAGEMENT SERVICES LIMITED
06.2001 - 02.2005
  • Verified accuracy of data entered into system to produce error-free reports.
  • Organized, sorted, and checked input data against original documents.
  • Secured and protected data from unauthorized access by complying with security protocols.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Completed data entry tasks with accuracy and efficiency.
  • Created and maintained data entry logs to track data entry activities.
  • Produced monthly reports with advanced Excel spreadsheet functions.
  • Developed and maintained databases to store customer information.
  • Audited production reports, tracking data entry and processing errors.
  • Provided daily supervision, feedback and oversight to direct reports.

Education

High School Diploma -

Akron North High School;
Akron, OH
06.1974

Skills

-

  • Database Uploading
  • Data Entry
  • Customer Satisfaction\
  • Register Operations
  • Temperature Assessments
  • Preparing Food Items
  • Stocking and Replenishing
  • Special Requests
  • Complaint Resolution
  • Cleaning and Sanitizing
  • Call Controlling
  • Customer Support
  • Cash Management/
  • Cash Handling
  • Telephone etiquette
  • Customer satisfaction

Timeline

Clerk

Green Drive Thru
07.2022 - 01.2023

Call Center Customer Service Representative

ECS Tuning
03.2022 - 05.2022

Cashier

Speedway
06.2021 - 12.2021

Deli Clerk

Walmart
03.2013 - 02.2016

Deli Worker

Ellet IGA
04.2007 - 05.2010

Data Entry Specialist

INTERNATIONAL DATA MANAGEMENT SERVICES LIMITED
06.2001 - 02.2005

High School Diploma -

Akron North High School;

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Debra O'Connor