Sarah Martinez
Las Vegas,NV
Summary
Results-driven General Manager with 4+ years of restaurant experience leading daily operations, budgeting, staffing, and inventory control. Skilled in training teams, resolving customer concerns, and enforcing brand and safety standards. Strong background in labor scheduling, cash handling, and sales reporting supports efficient, customer-focused service.
Overview
1
1
Certification
9
9
years of professional experience
Work History
General Manager
Marcos's Pizza
Las Vegas, Nevada
02.2023 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Supervised crew schedules, shift coverage, and store opening and closing procedures.
- Managed cash handling, register reconciliation, and safe deposit procedures.
- Tracked monthly sales to generate reports for business development planning.
- Enforced store policies, labor practices, and brand standards for Marco's Pizza.
- Resolved customer concerns and supported friendly service during busy rush periods.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Trained team members on dough preparation, topping standards, and order accuracy.
- Administered employee discipline through verbal and written warnings.
Shift Leader
Marcos's Pizza
Las Vegas, Nevada
03.2018 - 12.2020
- - Checked order accuracy across carryout, dine-in, and delivery tickets.
- - Resolved customer concerns with calm service and clear communication.
- - Followed food safety, cleanliness, and sanitation standards throughout the shift.
- - Handled cash register counts, drawer balancing, and payment processing.
- Addressed customer concerns promptly to ensure satisfaction. with calm service and clear communication.
- Supervised Marcos's Pizza front counter and kitchen during busy shifts.
Education
High School Diploma -
Diego Hills Charter School
San Diego, CA06-2013
Skills
- Inventory control
- Labor scheduling
- Restaurant operations
- Food safety compliance
- Cash reconciliation
- Budget management
- Customer service
- Staff supervision
- Sales reporting
- Problem solving
- Clear communication
- Customer experience
- Safety assurance
- Supervision and training
Certification
- Serv Safe Food Manager
Timeline
General Manager
Marcos's Pizza
02.2023 - Current
Shift Leader
Marcos's Pizza
03.2018 - 12.2020
High School Diploma -
Diego Hills Charter School