Sarah Masterson
New York
Summary
Accomplished Chief Operating Officer and Chief of Staff with extensive experience in strategic initiative implementation, delivering $800M in franchise growth, and operational efficiency enhancement. Proficient in Commodities, FX, Equities, EM Rates, and Banking products. Strong track record of working with senior leaders and stakeholders to optimize operations, achieving outstanding outcomes in dynamic markets. Dedicated to fostering a culture of teamwork and innovation to consistently exceed business goals.
Overview
21
21
years of professional experience
Work History
US Entity COO Chief of Staff and Deputy COO
HSBC Bank USA
New York
03.2023 - Current
- Collaborated with COO, ExCo, and HSBC Group to optimize US Bank Entity operations.
- Oversaw diverse functions including Technology, Operations, and Corporate Services to ensure efficiency.
- Managed operating expenses and Financial Resourcing Planning (FRP) for US Bank Entity.
- Aligned delivery of strategic objectives with global business lines and support functions.
- Directed Chief of Staff function comprising 52 FTEs to implement strategic initiatives and improve engagement.
- Developed governance frameworks for reporting to Executive Committee and Risk Committees.
- Cultivated internal and external partnerships to innovate and streamline operational processes.
Global FX, EM Rates & Commodities COO
HSBC Bank USA
New York
01.2020 - 03.2023
- Directed $800M Americas franchise, aligning with global strategic goals to drive growth.
- Delivered operational efficiencies and implemented risk management practices to enhance profitability.
- Collaborated with sales teams and client groups to expand market share in FX and Commodities products.
- Introduced platform-based services and digital technologies to streamline processes and secure competitive advantage.
Global Commodities & Americas FX Options COO
HSBC Bank USA
New York
09.2015 - 12.2019
- Partnered with global head to manage HSBC's $250m+ commodities franchise effectively.
- Directed growth of global precious metals and currency options, focusing on structured products.
- Served as global commodities lead for compliance with key regulations like Dodd-Frank and MiFID.
- Facilitated business change by advancing technology in line with operating model goals.
- Launched HSBC's external FX platform tailored for precious metals clients in Americas.
- Established auto-hedging capabilities to enhance efficiency in precious metals trading.
- Led initiatives for industry standards including Precious Metals Code and DLT integration.
EMEA Commodities Business Manager
HSBC Bank
London
06.2009 - 08.2015
- Managed front office operations, support areas, and business growth for precious metals, base metals, and energy products.
- Identified opportunities to enhance commodity products through collaboration with sales and clients.
- Oversaw global operational risk and control framework as primary contact for all functions.
- Automated precious metals spot and forward offerings on HSBC’s external client platform.
- Launched base metals derivatives product offering in EMEA and China.
- Led implementation of EMEA oil and gas inventory financing business.
Equity Finance Collateral & Risk Management
HSBC Bank
London
05.2006 - 07.2009
- Served as Business Risk and Collateral Reporting Officer for Equity Finance business.
- Optimized long collateral positions for stock lending financing transactions.
- Managed client credit limits and share capital limits across all business sectors.
- Coordinated global month-end close process, evaluating financial results, risks, and opportunities.
OTC Collateral Management
Deutsche Bank Group
London
01.2006 - 05.2006
FX Technical Director
Northern Trust
London
10.2005 - 12.2005
Cash & Collateral Treasury Desk Associate
Lehman Brothers
London
01.2004 - 10.2005
Education
Bullers Wood
Skills
- Strategic planning and execution
- Global business expansion and partnerships
- Financial optimization and workforce planning
- Regulatory compliance and change management
- Process re-engineering and operational efficiency
- Risk management, conduct, and control
- New business development and market penetration
Custom
- Board Member of Women in Platinum Group Metals (PGMs) - https://www.wipgms.com/our-board/
Timeline
US Entity COO Chief of Staff and Deputy COO
HSBC Bank USA
03.2023 - Current
Global FX, EM Rates & Commodities COO
HSBC Bank USA
01.2020 - 03.2023
Global Commodities & Americas FX Options COO
HSBC Bank USA
09.2015 - 12.2019
EMEA Commodities Business Manager
HSBC Bank
06.2009 - 08.2015
Equity Finance Collateral & Risk Management
HSBC Bank
05.2006 - 07.2009
OTC Collateral Management
Deutsche Bank Group
01.2006 - 05.2006
FX Technical Director
Northern Trust
10.2005 - 12.2005
Cash & Collateral Treasury Desk Associate
Lehman Brothers
01.2004 - 10.2005
Bullers Wood
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