Sarah Mateo
Charles Town,WV
Summary
I am a mom of 3 who loves to work in a fast paced, fun environment. I work hard and love to set an example for my kids and team members. I have many years in fast food, yet love to learn new things at any opportunity given.
Overview
5
5
years of professional experience
Work History
Team Lead
Chick-fil-A Ranson
Ranson, West Virginia
08.2024 - Current
- Supervise and guide team members during shifts to ensure smooth operations.
- Lead by example in delivering exceptional customer service.
- Ensure food safety, cleanliness, and operational standards are consistently met.
- Assist with employee training, coaching, and development.
- Monitor team performance and provide constructive feedback.
- Manage shifts including break coverage, and labor efficiency.
- Handle guest concerns and resolve issues promptly and professionally.
- Ensure compliance with company policies, procedures, and safety regulations.
- Assist leadership team with daily operational goals and restaurant initiatives. Including CEMs.
- Promote a positive team culture and encourage collaboration.
- Teach and mentor team members to consistently uphold the Standards of Winning Hearts Everyday.
Bird Specialist
Raising Cane's
El Paso, TX
07.2022 - 07.2024
- Understand daily operations
- Know and follow policies and procedures in all positions including the kitchen, drive through and front counter.
- Assist the manager with decisions pertaining to the shift.
- Prepare and cook the appropriate amount of chicken and fries based on customer flow.
- Prep including weighing and marinating chicken, making lemon juice from fresh lemons, and preparing coleslaw and sauces.
- Manage waste.
Drive Thru Team Lead
Chick Fil A- North Hills Crossing
El Paso , TX
09.2020 - 07.2022
- Lead a team of 7-10 team members through a drive thru shift.
- Plan closing shifts, including having a game plan and positions chart.
- Keeping customer service top priority, including customer complaints and needs.
- Being flexible to daily challenges, including call outs and sick team members.
- Closing the drive thru in a timely manner, while keeping customer service and cleanliness standards.
- Closing and counting many cash drawers.
- Finalizing the day.
- Being flexible to work any position needed.
Education
Biblical Studies
Word of Life Bible Institute
Pottersville, NYTimeline
Team Lead
Chick-fil-A Ranson
08.2024 - Current
Bird Specialist
Raising Cane's
07.2022 - 07.2024
Drive Thru Team Lead
Chick Fil A- North Hills Crossing
09.2020 - 07.2022
Biblical Studies
Word of Life Bible Institute