Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Sarah Matthews

Sarah Matthews

Houston

Summary

Results-driven and award-winning real estate professional with 10+ years of experience in residential and commercial leasing. Recognized for exceeding leasing goals, mentoring high-performing teams, and delivering exceptional customer service. Adept at market analysis, tenant relations, and implementing strategic initiatives to drive occupancy and revenue. Proven track record of achieving top performance across multiple regions and platforms.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Leasing & Occupancy Director

AMERICAN AVE
05.2023 - Current
  • Perform all sales and leasing activities to meet or exceed revenue and occupancy goals.
  • Collaborate with underwriting, maintenance, and property management to secure leases and move-ins.
  • Identify and analyze market conditions to determine optimal pricing and marketing strategies.
  • Built and maintained relationships with local Housing Authorities to assist in providing affordable housing.
  • Achieved all-time highest company leases and consistently ranked in top 5% in both volume and conversion rates for leasing and renewals.

National Leasing Agent

FIRSTKEY HOMES
01.2021 - 05.2023
  • Generate and answer high call volume, negotiate contracts, qualify prospects, send listings and property details to clients, process and verify lease applications, secure lease signings, coordinate timely move-ins.
  • Provide high quality customer service and manage tenant expectations; resolve issues, concerns, and disputes to ensure resident satisfaction.
  • Monitor prospect pipeline, converting leads into rentals to meet or exceed monthly goals.
  • Achieved highest company closing ratio for 2021 and 2022.
  • Obtained and maintained multiple real estate licenses.

Leasing Manager

AMH
01.2018 - 01.2021
  • Tapped to return American Homes 4 Rent at the manager level after earlier tenure as an agent
  • Managed the daily work activity and assignments of more than 30 real estate professionals. Hired, trained, and performed ongoing coaching of professionals in leasing department.
  • Identify and analyze market conditions to determine optimal pricing and marketing strategies.
  • Increased occupancy in Houston market from 94% to 98%.
  • Oversaw application process and decreased application error rate by 20%.
  • Won Award for distinction in leasing "aged" properties.
  • Invited to give multiple presentations on customer service, increasing 5-star reviews and closing techniques.


Commercial Leasing Associate

PARTNERS/SwiftLease
01.2017 - 01.2018
  • Helped small businesses, ranging from insurance agents to yoga studios/gyms and ecommerce to locate office space.
  • Conducted marketing outreach to local businesses to promote properties and increase visitor traffic.
  • Networked extensively with small business associations to source clients.
  • Requested and reviewed proposals and negotiated, facilitated, and managed complex commercial leases.

Leasing Agent

AMH
01.2016 - 01.2017
  • Leased single family homes to diverse clientele ranging from first time buyers to people relocating to Texas to those trading up from apartments to larger homes and downsizing individuals and couples.
  • Managed extremely high call volume and flow of applications.
  • Prescreened and prequalified prospects.

Education

HAROLD WASHINGTON
CHICAGO, IL
01-2012

Skills

  • Industry knowledge
  • Relationship building
  • Strategic planning
  • Contract negotiation
  • Client relations
  • Sales management
  • Verbal and written communication
  • Proficient in Yardi, Salesforce, Onsite, CoStar and CRM systems

Certification

  • TEXAS REAL ESTATE 2014-Present
  • ARIZONA REAL ESTATE 2022-Present
  • OKLAHOMA REAL ESTATE 2022-Present
  • GEORGIA REAL ESTATE 2022-Present
  • ILLINOIS REAL ESTATE 2008-2012

Timeline

Leasing & Occupancy Director

AMERICAN AVE
05.2023 - Current

National Leasing Agent

FIRSTKEY HOMES
01.2021 - 05.2023

Leasing Manager

AMH
01.2018 - 01.2021

Commercial Leasing Associate

PARTNERS/SwiftLease
01.2017 - 01.2018

Leasing Agent

AMH
01.2016 - 01.2017

HAROLD WASHINGTON

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