Sarah Farley
Lashmeet,WV
Summary
Detail-oriented Pharmacy Prior Authorization Representative skilled in insurance verification and communication. Streamlined prior authorization processes to enhance patient care and compliance. Built strong relationships with members and healthcare providers, ensuring timely updates and exceptional service in fast-paced environments.
Overview
1
1
year of post-secondary education
11
11
years of professional experience
Work History
Pharmacy Prior Authorization Representative
Alorica
11.2021 - 12.2023
- Processed prior authorization requests, ensuring compliance with established guidelines to facilitate timely access to medications.
- Communicated prior authorization status updates to members and doctors' offices, improving transparency and coordination.
- Explained prescription drug coverage details to members, enhancing understanding of benefits and options.
Certified Dental Assistant
Dr. Ronald Householder
05.2018 - 06.2020
- Facilitated dental procedures by efficiently providing instruments and materials.
- Performed sterilization procedures and maintained compliance with OSHA protocols for safety.
- Supported Dr. Ronald Householder during exams, fillings, and restorative procedures to enhance patient care.
- Prepared treatment rooms with instruments, supplies, and sterilized dental equipment
- Executed sterilization procedures and adhered to OSHA protocols to ensure safety.
Mobile Parts Professional
Advance Auto Parts
05.2017 - 06.2018
- Assisted customers in store and via phone, providing product knowledge to enhance purchasing decisions
- Managed inventory levels to ensure product availability
- Delivered auto parts to garages, ensuring timely service to support customer needs
Delivery Driver
Auto Zone Auto Parts
01.2013 - 05.2017
- Delivered auto parts from AutoZone Auto Parts to customer locations and repair shops.
- Delivered auto parts to multiple locations, ensuring timely arrival and customer satisfaction.
- Loaded delivery vehicle with correct orders, returns, and replacement parts.
- Verified order accuracy against invoices, labels, and route paperwork.
- Maintained delivery logs and inventory records, supporting operational accountability and tracking.
Education
Richlands High School
Richlands, VADental Assisting -
Virginia Highlands Community College
Abingdon, VA, 08.2017 - 05.2018
Skills
- Authorizations
- Prior authorization documentation
- Insurance verification
- Retroauthorizations
- Benefit coverage
- Prescription coordination
- ICD-10 coding
- Healthcare regulations
- HIPAA compliance
- Follow-up management
- Cover determination requests
- Medical knowledge
- Problem resolution
- Time management
- Attention to detail
- Task prioritization
- Organizational skills
- Self-motivation
- Strong communication
- Effective communication skills
- Active listening
- Relationship management
- Prior authorization documentation
Timeline
Pharmacy Prior Authorization Representative
Alorica
11.2021 - 12.2023
Certified Dental Assistant
Dr. Ronald Householder
05.2018 - 06.2020
Dental Assisting -
Virginia Highlands Community College
08.2017 - 05.2018
Mobile Parts Professional
Advance Auto Parts
05.2017 - 06.2018
Delivery Driver
Auto Zone Auto Parts
01.2013 - 05.2017
Richlands High School