Sarah McAfee
Forney
Summary
Results-driven Senior Director of Operations with expertise in process improvement, team collaboration, and operational leadership. Adept at enhancing customer satisfaction through strategic initiatives and effective communication.
Overview
10
10
years of professional experience
Work History
Senior Director of Operations
Chick-fil-A
Sunnyvale
09.2023 - Current
- Led cross-functional teams to implement strategic initiatives, enhancing service quality.
- Established metrics and monitored progress against key performance indicators to drive operational success.
- Oversaw daily restaurant operations, ensuring adherence to service standards to maintain high guest satisfaction.
- Monitored inventory levels and coordinated stock ordering with suppliers.
- Resolved customer complaints promptly to enhance guest satisfaction experience.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Receptionist/Front Office Manager
Maverick Chiropractic
Forney
01.2021 - 08.2023
- Greeted patients warmly, creating a welcoming atmosphere for first-time visits.
- Answered phone calls promptly, providing professional assistance to enhance patient satisfaction.
- Scheduled and confirmed patient appointments accurately, optimizing office workflow.
- Scheduled appointments using electronic health record systems efficiently.
Dental Office Assistant
Rockwall Family Dental
Rockwall
03.2020 - 01.2021
- Scheduled patient appointments and managed office calendar to optimize patient flow.
- Scheduled follow-up visits for patients based on doctor's orders or patient requests.
- Handled incoming calls and provided accurate information to patients, ensuring clear communication.
- Collaborated with team members to improve office workflow and enhance overall patient experience.
Restaurant Team Member
Chick-fil-A
Forney
07.2016 - 02.2020
- Delivered prompt and friendly customer service, enhancing guest experience in fast-paced restaurant.
- Processed payments accurately and efficiently using POS system.
- Processed cash transactions accurately, contributing to efficient front counter operations.
- Ensured cleanliness and organization of dining areas and workspaces to promote a welcoming environment.
- Maintained cleanliness of dining area by wiping down surfaces, sweeping floors.
Education
High School Diploma -
Hope Faith & Love Academy
Rowlett, TX05-2017
Skills
- Operational leadership
- Process improvement
- Office workflow optimization
- Time management
- Customer satisfaction
- Team collaboration
- Effective communication
- Attention to detail
References
References available upon request.
Timeline
Senior Director of Operations
Chick-fil-A
09.2023 - Current
Receptionist/Front Office Manager
Maverick Chiropractic
01.2021 - 08.2023
Dental Office Assistant
Rockwall Family Dental
03.2020 - 01.2021
Restaurant Team Member
Chick-fil-A
07.2016 - 02.2020
High School Diploma -
Hope Faith & Love Academy