Billie Carr
RR Living
Rincon,GA
16
years of professional experience
Accomplished Regional Property Manager and Senior Operations Leader with over 29 years of multifamily property management experience overseeing conventional portfolios. Proven success leading financial performance, operational excellence, occupancy growth, capital improvement projects, lease-ups, acquisitions, and asset repositioning. Experienced in managing multi-site portfolios, developing high-performing teams, improving NOI, and partnering with executive leadership to implement operational initiatives that improve company performance. Recognized for building strong teams through coaching, accountability, and professional development while consistently exceeding financial and operational objectives.
Work History
Senior Director of Operations
1 Year 9 MonthsDirector of Operations
10 MonthsRegional Property Manager
2 Years 4 Months- Promoted through multiple leadership positions based on performance, operational leadership, and financial results. Oversaw the operational and financial performance of a multi-state portfolio of conventional multifamily communities.
- Key Responsibilities & Accomplishments
- Managed day-to-day operations of multiple apartment communities, achieving targeted occupancy, revenue, expense, and NOI goals.
- Develop, review, and manage annual operating budgets, forecasts, and capital expenditure plans.
- Analyze financial statements, aged receivables, delinquency trends, and variance reports to improve portfolio performance.
- Review weekly operational reports, leasing performance, collections, maintenance metrics, and property inspections.
- Conduct operational audits to ensure compliance with company policies, Fair Housing requirements, and operating procedures.
- Conducted operational audits ensuring compliance with company policies, Fair Housing requirements, and operating procedures, enhancing overall operational integrity.
- Partner with executive leadership to implement company initiatives, operational improvements, and portfolio-wide procedures.
- Oversee capital improvement projects, renovations, and property repositioning initiatives while maintaining operational continuity.
- Conduct due diligence for acquisitions and support successful property transitions.
- Developed action plans for underperforming communities, leading to improved occupancy rates, enhanced collections, and increased resident satisfaction.
- Partner with marketing teams to execute community-specific leasing and advertising strategies.
- Travel extensively throughout the portfolio to support onsite teams and ensure operational excellence.
Regional Property Manager
3 Years- Managed an eight-property portfolio consisting of more than 1,200 apartment homes with full responsibility for financial performance, operations, staffing, compliance, and capital improvements.
- Managed full P&L responsibility including budgeting, forecasting, variance analysis, and expense control.
- Developed strategic leasing initiatives that increased occupancy and improved financial performance.
- Analyzed financial reports, bank deposits, delinquency reports, occupancy trends, and leasing performance to inform strategic decisions.
- Conducted regular property inspections, file audits, maintenance audits, and operational reviews.
- Supervised Community Managers and onsite teams, enhancing team effectiveness through targeted coaching and performance management.
- Led capital improvement projects, ensuring adherence to budget expectations and maximizing property value.
- Maintained compliance with Fair Housing and company operating standards.
- Key Accomplishments
Regional Property Manager
1 Year- Oversaw operations for nine multifamily communities and one commercial property, contributing to establishment of company infrastructure during rapid growth.
- Developed and implemented company policies and operational procedures to streamline operations.
- Created training programs for onsite associates to enhance team capabilities and service delivery.
- Developed company policies and operational procedures.
- Created training programs for onsite associates.
- Conducted acquisition due diligence.
Senior Property Manager
4 Years- Managed high-performing multifamily communities with responsibility for financial performance, resident satisfaction, team leadership, and capital projects.
- Achieved occupancy and NOI goals, enhancing overall property performance.
- Managed operating budgets and controlled expenses, ensuring financial stability.
- Hired, trained, coached, and evaluated onsite associates.
- Conducted inspections and managed vendors for capital improvements, maintaining property standards.
- Maintained compliance with Fair Housing and company policies.
Business Manager
2 Years- Streamlined financial reporting, marketing initiatives, budgeting, and operational performance for multiple apartment communities, enhancing regional operations.
- Administered operating budgets and financial reporting, ensuring accuracy and compliance.
- Evaluated marketing ROI and leasing trends.
- Directed capital improvement projects, aligning investments with community needs and strategic goals.
- Supported recruitment and development of onsite teams.
- Conducted site audits and operational reviews.
Education
High School Diploma
Skills
Financial Performance & P&L Management
Budget Development & Forecasting
Variance Analysis
Accounts Receivable & Delinquency Management
Occupancy & Revenue Growth
Operational Audits & Compliance
Fair Housing Compliance
Operational Policies & Procedures
Due Diligence & Acquisitions
Regional Property Management
Portfolio Operations
Conventional Communities
Lease-Ups & Asset Repositioning
Capital Improvements & Renovations
Property Inspections & Annual Walks
Strategic Planning
Operational Leadership
Staff Recruitment & Development
Vendor Management
Employee performance
PROFESSIONAL HIGHLIGHTS
- 29+ years of multifamily leadership experience
- Progressive promotions into Regional, Director, and Senior Director roles
- Extensive experience with conventional housing
- Proven success improving NOI, occupancy, collections, and operational performance
- Experienced managing budgets, audits, compliance, capital projects, and acquisitions
- Strong background in mentoring, coaching, and developing high-performing teams
- Extensive travel throughout regional portfolios supporting onsite operations
Timeline
Senior Director of Operations
RR Living
11.2024 - CurrentRead More
Director of Operations
RR Living
01.2024 - 11.2024Read More
Regional Property Manager
RR Living
09.2021 - 01.2024Read More
Regional Property Manager
Allegiant-Carter Management
01.2018 - 01.2021Read More
Regional Property Manager
Kole Management Company
01.2018 - 01.2019Read More
Senior Property Manager
Greystar
01.2014 - 01.2018Read More
Business Manager
ES Ring Management Corporation
01.2011 - 01.2013Read More
MayoHigh School
High School Diploma
Read More