Tyler Callaway

Provide strategic operational leadership supporting multiple ABA clinics while partnering with executive leadership to drive organizational growth, operational consistency, and service excellence.

• Lead operational performance across multiple clinic locations, ensuring alignment with organizational goals, quality standards, and client experience expectations.
• Train, mentor, and develop Operations Directors and emerging leaders, creating scalable leadership development programs and strengthening organizational bench strength.
• Partner with executive leadership to implement operational initiatives supporting growth, workforce development, and long-term organizational strategy.
• Oversee recruiting, onboarding, workforce planning, employee development, and retention efforts across multiple locations.
• Develop and implement operational systems, policies, and performance standards that improve efficiency, accountability, and consistency.
• Support clinic leadership teams through coaching, problem-solving, change management, and performance optimization initiatives.
• Analyze operational metrics and implement continuous improvement strategies to enhance productivity and organizational effectiveness.

• • Foster a culture focused on accountability, engagement, collaboration, and professional growth.

Directed day-to-day operational functions supporting clinic performance and organizational objectives.
• Implemented operational strategies and process improvements that enhanced productivity and service delivery.
• Recruited, hired, onboarded, and developed operational and administrative team members.
• Partnered with leadership to establish scalable operational processes supporting company growth.
• Led employee engagement and culture initiatives designed to improve retention and organizational effectiveness.

• Directed operations for a $3–4 million retail business with responsibility for staffing, financial performance, customer experience, and operational execution.
• Managed recruiting, hiring, onboarding, scheduling, payroll, and performance management for a large employee population.
• Utilized operational analytics to identify opportunities for growth, productivity improvements, and customer experience enhancements.
• Developed high-performing teams through coaching, mentorship, and leadership development initiatives.
• Maintained operational excellence through strong inventory management, labor optimization, and process execution.

• Led multi-department retail operations across multiple locations while driving sales growth, talent development, and customer retention.

• Recruited, trained, and developed high-performing teams while creating strong succession pipelines.
• Managed workforce planning, scheduling, inventory control, merchandising, and operational performance.

• Consistently improved employee performance through coaching, mentoring, and accountability systems.

• Traveled across the Midwest Region to multiple locations to teach salesmanship, merchandising and recruiting to underperforming teams.