Sarah McDill
Altamont
Summary
Performance-oriented independent contractor with proven attention to detail and experience. Drives project success and customer satisfaction with high-quality work. Experience in other areas.
Overview
22
22
years of professional experience
2
2
years of post-secondary education
Work History
Independent Contractor
Self-employeed
Altamont
01.2014 - Current
- Delivered high-quality service tailored to individual client needs and preferences.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Evaluated customer service interactions to ensure compliance with company standards.
- Analyzed store environments for cleanliness and organization during visits.
- Documented shopping experiences through detailed reports and feedback forms.
- Compiled detailed reports outlining findings from mystery shopping assignments.
- Observed customer service interactions, store layout and product displays.
- Submitted completed surveys online or via email within specified time frames.
- Assessed cleanliness of facilities, restrooms and overall condition of the establishment.
- Evaluated friendliness, courtesy and helpfulness of personnel during interactions.
- Conducted mystery shopping visits to retail stores, restaurants and other establishments.
- Recorded observations on provided questionnaires accurately and in a timely manner.
- Maintained strict confidentiality regarding client identities and survey results.
Daycare Teacher
The children depot
Tulsa
07.2021 - 09.2021
- Supervised daily activities to ensure a safe and nurturing environment for children.
- Managed classroom supplies and materials to support educational activities.
- Maintained accurate records of children's progress and daily attendance logs.
- Supervised children during meal times, playtime, and other activities.
- Taught children foundational skills in colors, shapes and letters.
- Created a positive, nurturing environment for young students.
- Assisted with toilet training and diaper changing when necessary.
- Organized and led activities to promote physical, mental and social development.
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Ensured safety of all children by monitoring playground equipment use.
- Provided guidance on social development issues such as sharing, following directions.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Encouraged creativity through art projects and storytelling.
- Introduced learning activities and imaginative play to teach children to explore.
- Participated in staff meetings and professional development workshops.
- Managed record keeping duties such as attendance records and daily reports of individual child activities.
- Collaborated with colleagues to brainstorm ideas for classroom activities.
- Utilized positive reinforcement techniques to promote desired behavior in children.
- Enhanced sensory abilities by giving children access to numerous textures and shapes.
- Observed health practices such as proper handwashing procedures.
- Observed behavioral issues to alert parents or guardians.
- Maintained supplies inventory for the classroom including art materials and books.
- Participated in staff meetings, workshops, and conferences to discuss and improve instructional methods.
- Supervised children in classroom and playground settings, ensuring their safety and well-being.
- Collaborated with parents to discuss child development and address concerns.
Pharmacy Technician
Walmart
Independence
07.2014 - 06.2021
- Assisted pharmacists in preparing and dispensing medications to customers.
- Managed inventory levels by restocking shelves and organizing pharmaceutical supplies.
- Processed prescription orders using the pharmacy management system efficiently.
- Provided customer service by addressing inquiries about medications and health products.
- Maintained cleanliness and organization of the pharmacy workspace and equipment.
- Trained new pharmacy technicians on operational procedures and safety protocols.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Managed filing of prescriptions, both electronically and manually.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Restocked shelves with new supplies of medications as needed.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Assisted in training new employees on pharmacy procedures.
- Organized work areas so that everything was easily accessible when needed.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions when necessary.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Operated cash registers to accept payments from customers.
- Answered telephones to respond to questions or requests.
Order Picker
Amazon
Coffeyville
07.2013 - 07.2013
- Operated hand-held scanners for accurate order selection and processing.
- Maintained organized workspaces to ensure smooth operations and safety.
- Followed safety protocols to minimize risks during order fulfillment tasks.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Ensured that all safety regulations were followed while performing work duties.
Shift Manager and team member
Pizza Hut
Cherryvale
04.2004 - 05.2013
- Supervised team members during busy shifts to ensure efficient service.
- Managed inventory levels and restocked supplies to meet operational needs.
- Trained new staff on procedures and customer service standards.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Ensured compliance with food safety regulations during food preparation and handling.
- Conducted regular quality checks on food items to uphold brand standards.
- Managed daily cash intake by counting out registers and tabulating profits.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Communicated with other shift managers to facilitate continuum of customer service.
- Enforced safety standards throughout the store including proper use of equipment.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Assisted in maintaining a clean and organized work environment for safety.
- Operated equipment and tools following safety protocols and guidelines.
- Participated in team meetings to discuss operational improvements and strategies.
- Operated cash registers to process payments from customers.
- Worked hard to learn required tasks quickly to maximize performance.
- Greeted customers upon entering the store with friendly demeanor.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
Intern
S.O.S
Emporia
08.2010 - 05.2011
- Assisted team in developing community outreach programs and initiatives.
- Coordinated shelter activities, ensuring a safe and welcoming environment for residents.
- Advocated for clients' rights, connecting them with legal and social services as needed.
- Maintained accurate records of client data using appropriate software programs.
- Provided crisis intervention support to individuals experiencing domestic violence.
- Provided crisis intervention services to clients experiencing domestic violence.
- Maintained accurate case records while ensuring confidentiality and compliance with regulations.
- Assisted survivors in accessing housing, financial assistance, medical care, mental health services, childcare services, job training programs.
- Attended trainings related to best practices in working with survivors of domestic violence.
Education
Associate of Arts - History
Independence Community College
Independence, KS 08.2005 - 05.2007
Some College (No Degree) - Sociology
Emporia State University
Emporia, KSSkills
- Client needs assessment
- Mystery shopping
- Report writing
- Medication dispensing
- Problem solving
- Attention to detail
- Time management
- Deadline adherence
- Critical thinking
References
References available upon request.
Timeline
Daycare Teacher
The children depot
07.2021 - 09.2021
Pharmacy Technician
Walmart
07.2014 - 06.2021
Independent Contractor
Self-employeed
01.2014 - Current
Order Picker
Amazon
07.2013 - 07.2013
Intern
S.O.S
08.2010 - 05.2011
Associate of Arts - History
Independence Community College
08.2005 - 05.2007
Shift Manager and team member
Pizza Hut
04.2004 - 05.2013
Some College (No Degree) - Sociology
Emporia State University