Sarah McKinney
Medical Management Inc.
107 Flourville Rd Johnson City,TN
2027
years of professional experience
- Responsible insurance billing specialist provided customer support to clients needing assistance with service plans. Researched inquiries, answered questions and offered solutions to resolve issues. Considered valuable team player with great organizational skills.
- Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Work History
Insurance Customer Service Representative
10 Years 7 Months- Maintained garden beds through planting, weeding, mulching, and seasonal pruning tasks.
- Operated landscaping hand tools and power equipment to complete routine grounds upkeep.
- Prepared soil, removed debris, and planted shrubs, flowers, and trees according to site needs.
- Monitored plant health and identified issues requiring watering, treatment, or replacement.
- Coordinated with team members to complete landscape projects and daily property upkeep.
- Removed and disposed of plant debris from work sites to keep areas safe and well-organized.
- Educated clients on proper care practices for their gardens to sustain long-term plant health.
- Improved plant health and growth with thorough soil preparation, fertilization, and irrigation techniques.
- Developed loyal clientele through attentive listening skills that led to accurate interpretation of their design preferences.
- Communicated with customers by answering questions and addressing concerns to provide clients with regular updates on garden status.
- Resolved insurance inquiries regarding eligibility, benefits, and claim status with accurate, timely communication.
- Processed member requests and updated account records in compliance with HIPAA and company procedures.
- Explained coverage details, copays, and authorization requirements to customers using clear, professional language.
- Documented call outcomes, claim issues, and service notes to support accurate case follow-up.
- Responded to customer requests for products, services, and company information.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Assisted clients in filing claims, coordinating with adjusters to expedite the process and secure fair settlements.
Landscape Gardener
- Maintained garden beds by planting, pruning, weeding, and mulching with attention to plant health and presentation.
- Operated hand tools and landscaping equipment safely to complete routine maintenance and site cleanup.
- Monitored irrigation needs and adjusted watering schedules to support healthy turf and plant growth.
- Prepared soil, amended planting areas, and installed seasonal flowers, shrubs, and decorative features.
- Supported seasonal landscape projects by adapting to changing priorities and maintaining consistent work quality.
- Mulched gardens, placed sod, and adjusted soils to provide optimal growth potential.
- Enhanced landscape aesthetics by designing and implementing creative garden layouts.
- Monitored tree, shrub, lawn, and flowerbed health indicators, then evaluated overall condition.
- Coordinated with other landscaping professionals to improve outdoor areas.
- Applied fertilizers and pesticides to outdoor areas according to safety standards.
- Educated employees and members of public on plant biology and health.
Education
High School Diploma
Skills
Excellent attention to detail
One on one relationship with the customer
Organization
Insurance terminology
Customer service
Insurance coverage verification
Medical terminology
Microsoft office
Data entry
Appointment scheduling
Patient contact
Multitasking
Reliability
Verbal and written communication
Timeline
Insurance Customer Service Representative
Medical Management Inc.
03.2016 - CurrentRead More
Landscape Gardener
Rockhouse Gardens
2008 - 02.2016Read More
Daniel Boone High School
High School Diploma
Read More