Sarah Mcneil
Fairmont,NC
Summary
Dynamic and results-driven professional with extensive experience at Starbucks, excelling in exceptional customer service and team leadership. Proven ability to enhance operational efficiency and reduce waste through effective inventory management. Recognized for attention to detail and problem-solving skills, fostering a welcoming atmosphere that elevates the customer experience.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Barista
Starbucks
Dillon
01.2021 - Current
- Delivered high-quality customer service in fast-paced coffee shop environment.
- Prepared and served beverages according to standardized recipes and presentation guidelines.
- Maintained cleanliness and organization of work areas, ensuring compliance with health regulations.
- Operated espresso machines and brewing equipment efficiently to meet customer demand.
- Educated customers on menu offerings, enhancing overall dining experience and satisfaction.
- Collaborated with team members to optimize workflow during peak hours, minimizing wait times.
- Handled cash transactions accurately, ensuring proper register procedures were followed.
- Assisted in training new baristas on beverage preparation and customer service best practices.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
Shift Supervisor
Starbucks
Dillon, SC
01.2021 - Current
- Supervised daily operations to ensure efficient service and product quality.
- Trained baristas on beverage preparation and customer service protocols.
- Managed inventory levels, reducing waste through effective stock management.
- Implemented new operational procedures to enhance team productivity and performance.
- Resolved customer complaints promptly, maintaining high satisfaction levels.
- Facilitated team meetings to communicate objectives and gather feedback for improvement.
- Conducted performance evaluations, providing constructive feedback to staff members.
- Monitored compliance with health and safety standards during shifts.
- Trained new employees and delegated daily tasks and responsibilities.
- Executed store opening and closing procedures while ensuring accurate till balancing.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Education
GED -
Robeson Community College
Lumberton, NCSkills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Cleanliness
- Exceptional customer service
- Team leadership
- Excellent memory
- Hospitality service expertise
Certification
CPR certification
Timeline
Barista
Starbucks
01.2021 - Current
Shift Supervisor
Starbucks
01.2021 - Current
GED -
Robeson Community College