- Adventure Travel
- Enjoy hobbies that combine physical activity with outdoor exploration
- Passionate about balancing physical health with mental and emotional wellness
- Wine Tasting
- Environmental Conservation Projects
- Reading
- Personal Development and Self-Improvement
Sarah McPhail
York,ME
Summary
Friendly and dedicated server with 5+ years of experience in the food industry. Seeking a serving and/or bartending position to provide exceptional customer service and contribute to a positive dining experience.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
INSURANCE VERIFICATION SPECIALIST
York Village Dental
11.2024 - Current
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Updated patient records with accurate information regarding current medical health history and patient insurance policy information.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Performed various administrative tasks by scanning identification and insurance cards, filing, copying and faxing documents.
SERVER AND BARTENDER
Dockside Restaurant
05.2024 - Current
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Handled high-pressure situations with composure, demonstrating strong multitasking skills by effectively managing large parties and multiple tables during busy shifts without compromising service quality.
- Input orders accurately into Toast POS terminal, split bills, and collected credit card, cash, and gift certificate payments and dispensed change for transactions.
- Demonstrated knowledge of cocktail recipes, common ingredients and terminology used in the bar.
- Prepared and served alcoholic beverages with accurate measure for hundreds of patrons based on customer requests during a la carte service.
- Received positive customer feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
- Performed opening and closing duties, printing sales reports, stocking service bar to prepare for operation, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Prepared for events by setting up bar, stocking supplies, and arranging tables.
- Poured and prepared spirits, beer, wines, mixers, and specialty cocktails for over 100 guests during restaurant wedding banquets and events.
HOSTESS, FOOD RUNNER, AND SERVER
Sand Dollar Bar and Grille
05.2016 - 10.2021
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservation efficiently to accommodate walk-in guests and reduce wait times.
- Assisted servers with food delivery to ensure timely service for all guests.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Input orders accurately into POS terminal, split bills, and collected credit card, cash, and gift certificate payments and dispensed change for transactions.
- Assisted in training new hires, providing guidance on restaurant standards and best practice.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Received positive customer feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
BARISTA/ CAFE ASSOCIATE
Stonewall Kitchen
01.2019 - 04.2019
- Greeted customers in a friendly manner upon arrival.
- Operated cash register, accurately processing credit card and cash transactions.
- Assisted in inventory management by restocking vending machines and supplies in date order.
- Notified supervisor of low product inventory and customer complaints.
- Prepared various hot and iced beverages, following detailed specifications.
- Maintained a clean workspace by following health and safety protocols.
ICE CREAM SCOOPER
Mrs & Me Homemade Ice Cream
05.2014 - 09.2015
- Maintained cleanliness of the shop through sweeping, mopping, hand-washing dishes, and sanitizing workstations for an enjoyable environment.
- Assisted in inventory management by restocking ice cream flavors and supplies to ensure availability for customers.
- Contributed to store efficiency by working closely with team members during high volume hours, ensuring friendly and timely service.
- Utilized strong multitasking abilities while taking orders, completing transactions, and issuing customer receipts.
- Notified supervisor and peers of low product inventory and customer complaints.
Education
Bachelor of Arts - Psychology
University of Southern Maine
Portland, ME12.2023
Associate of Arts - Liberal Arts and Sciences
York County Community College
Wells, ME08.2020
High School Diploma - undefined
York High School
York Beach, ME06.2018
Skills
- Strong communication and interpersonal skills
- Knowledge of food safety and sanitation regulations
- Proficient in POS systems and handling transactions
- Ability to multitask and work in fast-paced environment
- Skilled in Dentrix software & Excel and Microsoft Software
- Data entry and review
Interests
Certification
Alcohol Seller and Server Online Certification through the State of Maine.
Timeline
INSURANCE VERIFICATION SPECIALIST
York Village Dental
11.2024 - Current
SERVER AND BARTENDER
Dockside Restaurant
05.2024 - Current
BARISTA/ CAFE ASSOCIATE
Stonewall Kitchen
01.2019 - 04.2019
HOSTESS, FOOD RUNNER, AND SERVER
Sand Dollar Bar and Grille
05.2016 - 10.2021
ICE CREAM SCOOPER
Mrs & Me Homemade Ice Cream
05.2014 - 09.2015
Associate of Arts - Liberal Arts and Sciences
York County Community College
High School Diploma - undefined
York High School
Bachelor of Arts - Psychology
University of Southern Maine
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