Vianey Pineda

• Maintained strong knowledge of basic medical terminology to better understand services and procedures.
• Made contact with insurance carriers to discuss policies and individual patient benefits.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Posted payments to accounts and maintained records.
• Assured timely verification of insurance benefits prior to patient procedures or appointments.
• Updated patient records with accurate, current insurance policy information.
• Complied with HIPAA guidelines and regulations for confidential patient data.
• Assisted patients with understanding personalized insurance coverage and benefits.
• Achieved insurance pre-authorizations to enable timely patient procedures.
• Trained new staff on current, correct insurance verification procedures.
• Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
• Managed office logistics by scheduling appointments, maintaining files and collecting payments.
• Assisted with medical coding and billing tasks.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Performed electric muscle stimulation, massage, and mechanical traction.
• Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Completed data entry and filing to keep records updated for easy retrieval.
• Scheduled, coordinated and confirmed appointments and meetings.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Operated multi-line telephone system to answer and direct high volume of calls.
• Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
• Collected copayments , processed transactions and updated relevant records.

Currently enrolled at Wake-tech. Completing courses for CPC ( certified professional coder) certification. Date of completion, January 2025.