Summary
Overview
Work History
Education
Skills
Volunteer History
Certification
Timeline
Generic

Sarah Durovic (Mendl)

Plymouth,MA

Summary

Successful English Teacher with expertise in building engaging lesson plans and communicating ideas to foster student comprehension. Expert in adapting course materials to meet established standards and individual academic capabilities. Well-versed in motivating students to meet learning objectives. Knowledgeable BSW student focused on helping students excel in academic and social situations by working with teachers, families and outside resources to build powerful support network.


Overview

11
11
years of professional experience
1
1
Certification

Work History

Teacher/Online Tutor

DMM.com
08.2020 - Current
  • Taught English online (1-on-1 classes) to primarily students from Asia, as well as students from various other countries.
  • Motivated students in positive learning environment to build academic confidence.
  • Assisted over 1,000 students in English to improve grades.
  • Showed empathy and understanding when students needed counseling or extra support.
  • Provided verbal and written constructive criticism and positive feedback to students.
  • Analyzed student progress to adjust lesson planning for improvement.

Lead Server

Anna’s Harborside
06.2018 - Current
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Cultivated warm relationships with regular customers.

Server

The Corner Stop Eatery
06.2019 - 08.2019
  • Server, specifically to help with the busy summer rush while they were short staffed.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.

Team member

Texas Roadhouse
04.2017 - 06.2018
  • Greeted guests pleasantly and answered menu questions.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Trained new employees by demonstrating tasks and coaching during daily activities.

Cashier

The Market
09.2017 - 11.2017
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.

Mentor

Teachers Aid – Shelburne Community
09.2013 - 05.2016
  • Worked one on one with three siblings that traveled as refugees from Somalia.
  • Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
  • Assisted youth with homework assignments, sports and fitness, art and literacy.
  • Offered stability and positive reinforcement in student lives to build strong rapport and trust with students and parents.

Cashier/Customer Service

Sam Mazza’s Farmer’s Market
09.2013 - 08.2014
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.

Education

Bachelor of Science - Social Work, Childhood Studies

Bridgewater State University
Bridgewater, MA
05.2024

High School Diploma -

Plymouth South High School
Plymouth, MA
05.2017

Skills

  • Proficient on most programs and applications including: Excel, Word, Powerpoint, Skype/Zoom
  • Team Collaboration
  • Data Collection
  • Online Learning Platforms
  • Positive Reinforcement Strategies
  • Cultural Competency

Volunteer History

 

09/2018 to 08/2019 Teacher 

                                   Americorps – Brockton, MA 

  • Taught at a preschool, specializing with ESL students.
  • Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Incorporated multiple types of teaching strategies into classroom.
  • Promoted physical, mental and social development using classroom games and activities.


09/2015 to 05/2016  Volunteer

                                    Boys and Girls Club - Burlington, VT

  • Reading buddy for students grades K-8
  • Leading group activities/games for children ages 3-11


09/2015 to 05/2016 Volunteer

                                    Colchester Food Shelf - Colchester, VT

  • Weighing, checking expiration dates, and shelving food donations
  • Record-keeping (immediate food needs, information for the next shift of volunteers, etc.)
  • Assisting/shopping with clients


06/2014 to 09/2014 Volunteer

                                    Peace and Justice Center - Burlington, VT

  • Helped organize and lead cultural events are the store
  • Lead group activities for a summer camp on cultures around the world
  • Read aloud
  • Helped organize store


Certification

  • TEFL Certificate Course- July 2021 to Present
  • TIPS Certified Jul 2021 to Jul 2024

Timeline

Teacher/Online Tutor

DMM.com
08.2020 - Current

Server

The Corner Stop Eatery
06.2019 - 08.2019

Lead Server

Anna’s Harborside
06.2018 - Current

Cashier

The Market
09.2017 - 11.2017

Team member

Texas Roadhouse
04.2017 - 06.2018

Mentor

Teachers Aid – Shelburne Community
09.2013 - 05.2016

Cashier/Customer Service

Sam Mazza’s Farmer’s Market
09.2013 - 08.2014

Bachelor of Science - Social Work, Childhood Studies

Bridgewater State University

High School Diploma -

Plymouth South High School
Sarah Durovic (Mendl)