Sarah Merk
Corporate Dining Administrative Assistant
Cincinnati,OH
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Administrative Assistant
Parkhurst Dining
Cincinnati, OH
01.2023 - Current
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Sorted and distributed office mail and recorded incoming inventory for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Drafted correspondence and other documents for Chef in company's voice.
- Managed filing system, entered data and completed other clerical tasks.
- Trouble shoot online and kiosk order systems for corporate guest.
Food and Beverage Director
Cincinnatian Hotel (Hilton)
Cincinnati, OH
04.2021 - 01.2023
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Hired to put new Room Service and breakfast programs in place.
- Redid bar program, hired and trained new kitchen staff.
- Transitioned restaurant from private to corporate ownership.
- Coordinated with catering staff to deliver food services for special events and functions.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw food preparation and monitored safety protocols.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Planned operations to effectively cover needs while controlling costs and maximizing service.
Education
Bachelor of Science - Communications
University of Cincinnati
Cincinnati, OH 09.2006 - 12.2011
Timeline
Administrative Assistant
Parkhurst Dining
01.2023 - Current
Food and Beverage Director
Cincinnatian Hotel (Hilton)
04.2021 - 01.2023
Bachelor of Science - Communications
University of Cincinnati
09.2006 - 12.2011
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