Sarah Meyer
Norfolk,VA
Summary
Recently relocated from Wyoming to Virginia. I have several years of customer service experience, as well as time in hospitality. My most recent job being front desk manager, versed in solving range of daily issues with efficient and professional attitude. I adapt easily to changing demands and learn new information quickly.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Comfort Suites Hotel
05.2024 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Maintained high levels of guest privacy by securely managing personal information.
- Ensured accurate billing and payment processing, reducing errors and guest disputes.
- Managed inventory of front desk supplies, keeping essential items well-stocked.
Front Desk Manager
Quality Inn
11.2021 - 12.2023
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Prepared weekly employee work schedules to meet operational needs.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Checked guests in out of hotel, made reservations, and processed payments.
- Increased repeat business by providing exceptional service and promptly handling guest feedback.
- Developed strong relationships with corporate clients, securing long-term contracts for group bookings.
Front Desk Agent
Guest Inn
04.2020 - 11.2021
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Developed and maintained positive relationships with guests for satisfaction.
Barista Manager
Coffee Depot
06.2017 - 04.2020
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
- Collaborated with cafe management to design and implement promotional strategies for cafe items.
Housekeeping Attendant
Raddison Hotel
05.2016 - 06.2017
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Handled requests for extra linens, toiletries and other supplies.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
Education
General Education Diploma -
Laramie County Community College
Cheyenne, WY02.2013
Skills
- Guest Safety
- Customer Service Management
- Housekeeping
- Hospitality and Accommodation
- Problem-Solving Skills
- Guest Relations
- Reservations
Accomplishments
- Promoted from front desk clerk to front desk manager within 4 months of hire due to exceptional job performance.
- Pitched in and worked any front desk position when short-staffed to ensure that guests were served promptly, resulting in reduced waiting times.
Certification
- Front Desk and General Manager Training, through ChoiceHotels - Front Desk, November 2021 & General Management August 2022 (in progress)
Accomplishments
- Documented and resolved issues which led to results.
- Supervised team of 17 staff members, including housekeeping as well as maintenance.
Skills
- Listening Skills
- Hotel Reservation Systems
Timeline
Front Desk Agent
Comfort Suites Hotel
05.2024 - Current
Front Desk Manager
Quality Inn
11.2021 - 12.2023
Front Desk Agent
Guest Inn
04.2020 - 11.2021
Barista Manager
Coffee Depot
06.2017 - 04.2020
Housekeeping Attendant
Raddison Hotel
05.2016 - 06.2017
General Education Diploma -
Laramie County Community College
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