Sarah Middleton
Sheffield,AL
Summary
I am a dedicated RCM Specialist with success in enhancing revenue cycle efficiency through effective claims management and team collaboration. I am skilled in NextGen, Nextech and coding, I trained staff to better understand systems and procedures, ensuring seamless transitions to new systems while maintaining patient accounts with precision and care. I am prepared to bring my extensive expertise and results-oriented approach to the role of RCM Manager. I can effectively manage tasks and support organizational goals through collaborative efforts and adaptive strategies.
Overview
26
26
years of professional experience
Work History
RCM Specialist(Remote)
EyeCare Partners
09.2020 - Current
- Increased revenue cycle efficiency by identifying and resolving billing errors in a timely manner
- Balanced and reconciled account
- Collaborated with in-clinic staff on correct coding of services.
- Trained new staff across multiple departments in different programs, contributing to a more knowledgeable workforce.
- Played key role in transition to new billing system, ensuring smooth conversion with minimal disruption to operations.
- Implemented effective strategies for claims management and reimbursement.
- Collaborated with cross-functional teams to achieve project goals while implementing new program systems to the practice. Phreesia, Instamed, Collectly, Flexys
- Facilitated seamless integration of electronic health records with billing software, enhancing accuracy of charges captured.
- Maintained clear documentation of all activities related to unpaid claims or denied services.
Ophthalmologist Assistant
Florence Ophthalmology
06.2016 - 09.2020
- Enhanced patient care by assisting ophthalmologists in performing diagnostic tests and procedures.
- Promoted a safe and welcoming environment for all patients regardless of age, ethnicity, or background through compassionate interaction and communication skills.
- Assisted in surgical procedures, ensuring a sterile environment and proper set-up for smooth operations.
- Educated patients on eye care routines, leading to increased compliance with prescribed treatment plans.
Optician
Walmart Vision Center
01.2000 - 06.2016
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Facilitated smooth transition to digital record-keeping, improving organization and accessibility of customer prescriptions and records.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
Education
Bachelor of Science - Health Studies
University of North Alabama
Florence, Alabama, AL05-2013
Skills
- Revenue Cycle Management
- Proficient in NextGen, Nextech, & MDI
- Team collaboration
- Coding and Billing
- Claims Management
- Team Leadership
- Insurance verification
- Maintain Patient Accounts
- Use Reports and Company Metrics to develop new goals and implement changes
Timeline
RCM Specialist(Remote)
EyeCare Partners
09.2020 - Current
Ophthalmologist Assistant
Florence Ophthalmology
06.2016 - 09.2020
Optician
Walmart Vision Center
01.2000 - 06.2016
Bachelor of Science - Health Studies
University of North Alabama