Sarah Mihm
Decatur,IN
Summary
Coaching professional with proven success guiding individuals toward personal growth. Skilled in behavior support, motivation strategies, and relationship building that improves performance, confidence, and goal completion.
Overview
11
11
years of professional experience
Work History
Paraprofessional
Bellmont Elementary School
08.2024 - Current
- Deliver personalized educational, behavioral, and emotional support to students
- Collaborate with teachers on education plans for students with special needs.
- Consistent with a positive learning environment by establishing strong rapport with students and faculty members.
- Implement behavior management techniques effectively to maintain a structured learning environment conducive to student success.
Consumer Client Service Manager
First Merchants Bank
09.2022 - 03.2023
- Helped team clarify goals, build action plans and stay accountable through structured guidance
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Created customer support strategies to increase customer retention.
Director
Thirty-One Gifts
10.2015 - 11.2020
- Mentored and coached a team of 22, improving task completion consistency and team morale.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Built strong relationships with customers through positive attitude and attentive response.
Bank Teller
First Merchants Bank
07.2015 - 09.2016
- Provided customer records, account statements and copies of checks.
- Educated customers on use of banking website and mobile apps.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills
Skills
- Effective problem solver
- Skilled at increasing team engagement
- Conflict resolution coaching
- Inter-department collaboration
- Confidence and rapport Building
- Strengths assessment interpretation
- Adaptability and flexibility
- Motivational led meetings
- Understanding of client needs
- Progress tracking and accountability systems
Timeline
Paraprofessional
Bellmont Elementary School
08.2024 - Current
Consumer Client Service Manager
First Merchants Bank
09.2022 - 03.2023
Director
Thirty-One Gifts
10.2015 - 11.2020
Bank Teller
First Merchants Bank
07.2015 - 09.2016