Summary
Overview
Work History
Education
Skills
Achievements And Activities
Affiliations
Accomplishments
Timeline
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Sarah Milford

League City,TX

Summary

Performance-oriented leader resourceful in driving strategic sales initiatives and processes in a team setting to exceed expectations and deliver results through the attainment of organizational objectives.

Overview

21
21
years of professional experience

Work History

AVP

Mariner Finance
Houston, TX
02.2022 - 02.2024
  • Developed and motivated a high performing sales and collections team that consisted of 25 employees throughout 5 branch locations in Houston, TX market
  • Created a culture of success through training plans that increased sales and decreased delinquency exceeding company expectations
  • Recruited and developed leadership talent to lead the turnaround of the struggling Houston market
  • Reduced overall employee turnover through solid training and employee development
  • Drove results above KPI metrics on monthly, quarterly and annual reviews
  • Improved profit metrics through management of Profit and Loss Statement bringing the district from a consistent loss monthly on P&L to achieving a profit over the past 6 months
  • Achieved compliance objectives through improved audit processes and action plans resulting in every branch passing their audit

District Manager

OneMain Financial
Friendswood, TX
09.2011 - 01.2022
  • Managed a team of 32 employees in 7 different locations to achieve sales and growth objectives beyond company expectations
  • Ensured control of portfolio through delinquency control in personal loan and secured portfolios
  • Responsible for monitoring compliance consistently both from a company and federal level
  • Trained and developed a high performing team of managers who collectively competed at the top of the area through high sales and low delinquency
  • Created action plans within the district to streamline sales and compliance processes for efficiencies
  • Improved processes within district to increase production and improve employee morale.

Branch Manager

OneMain Financial
St Louis, MO/Collinsville, IL
09.2005 - 09.2011
  • Managed high performing team of 6 employees to achieve sales and delinquency objectives
  • Implemented in branch processes to reduce losses and prevent compliance breakdown.

Assistant Manager

OneMain Financial
Collinsville, IL/Overland, MO
08.2003 - 09.2005
  • Exceeded sales and delinquency goals monthly
  • Created lasting customer relationships through great customer service and sales.

Education

Bachelor of Science - Business Administration - Human Resources

Southern Illinois University
Edwardsville
05.2003

Skills

  • Operations Management
  • Compliance and Financial Regulations
  • Performance Improvement
  • Business Development
  • Project Management
  • Staff Development and Recruiting
  • Public Speaking
  • Human Resources Management
  • Credit Analysis and Underwriting
  • Conflict Resolution

Achievements And Activities

  • Selected by Senior Management for Senior Leadership Development Team and DM Lead Program
  • Nominated to be on HR Recruiting Team to initiate changes around interview and hiring processes
  • Served on Credit Risk Advisory Board
  • Space City 10 Miler - Co-Race Director
  • Bay Area Running Club - Active member participating in volunteer activities as well as organizing track workouts and group runs
  • Avid distance runner and former collegiate pole vaulter and hurdler

Affiliations

  • Space City 10 Miler – Co-Race Director
  • · Bay Area Running Club- Active member participating in volunteer activities as well as organizing track workouts and group runs
  • · Avid distance runner and former collegiate pole vaulter and hurdler

Accomplishments

  • · Selected by Senior Management for Senior Leadership Development Team and DM Lead Program
  • · Nominated to be on HR Recruiting Team to initiate changes around interview and hiring processes
  • · Served on Credit Risk Advisory Board

Timeline

AVP

Mariner Finance
02.2022 - 02.2024

District Manager

OneMain Financial
09.2011 - 01.2022

Branch Manager

OneMain Financial
09.2005 - 09.2011

Assistant Manager

OneMain Financial
08.2003 - 09.2005

Bachelor of Science - Business Administration - Human Resources

Southern Illinois University

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Sarah Milford