Sarah Moody
Mesa,AZ
Summary
Knowledgeable insurance professional driven to perform and achieve objectives through hard work and dedication. Excellent customer service, communication, and problem-solving abilities.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Claims Resolution Specialist
Liberty Mutual Insurance
2013.05 - Current
- Handled a wide range of challenging auto claim cases like multi-car pile ups, limits issues, total losses, fatalities as well as incidents involving pedestrians. Also dealt with thefts, fires and specialty vehicles.
- Managed high-volume case load ranging from 60-100 claims while handling incoming calls, emails, and text messages.
- Contributed to the development of new employees by offering enrichment sessions and continuous support in a coaching role.
- Provided guidance and support to help claims representatives excel in their positions.
- Collaborated with team members to work toward objectives.
- Worked in partnership with SIU to detect and prevent fraudulent activities
- Achieved recognition through the receipt of various awards for consistently providing outstanding service.
Senior Sales Representative/Team Lead
Liberty Mutual Insurance
2007.11 - 2013.05
- Handpicked for a specialized sales team to manage complex coverage states.
- Managed high-volume inbound calls to convert to sales averaging 70 new policies per month.
- As a team lead, successfully guided and improved the overall team performance and productivity by mentoring junior sales representatives.
- Collaborated with team leads to develop and execute creative sales strategies.
- Demonstrated success in achieving/exceeding sales objectives by working seamlessly both independently and as part of a cohesive team, all while providing top-notch customer service.
- Earned several sales awards including top sales agent.
Office Manager
Farmers Insurance
2002.10 - 2007.10
- Provided support in welcoming and training new agents, as well as maintaining efficient operations of local agent offices.
- Ensured staff members are knowledgeable about new products and procedures through comprehensive training sessions.
- Delivered exceptional customer service and effectively resolved problems.
- Aided policyholders in initializing claims.
- Quoted and sold new policies.
- Assisted policyholders in managing policy changes, reviews, and renewals.
- Implemented in-house underwriting for new policies and handled processing of new business for agents.
Education
BS - Business with Human Resource Management certification
University of Phoenix
Phoenix, AZ03.2018
AS - Business Management
University of Phoenix
Phoenix, AZ05.2016
Skills
- Excellent Communication Skills
- Self Motivation
- Coaching and Mentoring
- Problem-Solving
- Teamwork and Collaboration
- Customer Relations
- Documentation skills
Certification
- Personal Claims License, 2013
- Property & Casualty License, 1996
Hobbies and Interests
- ATV and UTV riding
- Rockhounding
- Baking
- Reading
Timeline
Claims Resolution Specialist
Liberty Mutual Insurance
2013.05 - Current
Senior Sales Representative/Team Lead
Liberty Mutual Insurance
2007.11 - 2013.05
Office Manager
Farmers Insurance
2002.10 - 2007.10
BS - Business with Human Resource Management certification
University of Phoenix
AS - Business Management
University of Phoenix
- Personal Claims License, 2013
- Property & Casualty License, 1996
Similar Profiles
Grant MeierGrant Meier
Claim Manager at State Auto Insurance/Liberty Mutual InsuranceClaim Manager at State Auto Insurance/Liberty Mutual Insurance
Austen FosterAusten Foster
Customer Service Lead at State Auto Insurance Companies / Liberty Mutual InsuranceCustomer Service Lead at State Auto Insurance Companies / Liberty Mutual Insurance
Irma TorresIrma Torres
Claims Resol Spec III, Appraisal at LIBERTY MUTUAL INSURANCE & SAFECO INSURANCEClaims Resol Spec III, Appraisal at LIBERTY MUTUAL INSURANCE & SAFECO INSURANCE