Hi, I’m
Sarah Moore
Penfield,New York
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Summary
Innovative, entrepreneurial, and values-driven Chief Operating Officer with close to 20 years of turning organizational vision into operational excellence. Proven success in project management, operational improvement, strategy execution, and ability to rapidly scale ideas, products and services by collaborating within diverse teams. Servant leader with both local and international experience across a wide range of industries including aging services, group purchasing, manufacturing, industrial design, construction, and property management. Naturally curious lifelong learner, results driven, adept at balancing priorities and multitasking. Loyal teammate whose motivation lies in bringing about fundamental improvement in strategy, process, and profitability together with my team.
Overview
20
years of professional experience
1
Certification
Work History
W. Lawson | Communities of Inclusion and BelongingBaltimore, MD
COO and Co-Founder| Board Treasurer
2023.01 - Current (3 education.years_Label & 5 education.months_Label)
Job overview
- Co-founded W Lawson and currently serving as the Chief Operating Officer, with responsibilities that include leading strategic initiatives for growth and efficiency, sourcing funding via grant writing and cooperative partnerships, and developing consistent revenue streams
- Appointed Board Treasurer of W Lawson’s associated not-for-profit, Communities of Inclusion and Belonging; currently executing Eisner Grant deliverables to establish an executable operational plan to develop an inclusive, intergenerational community co-located on an HBCU campus
- Assisted in budgeting process by evaluating costs and allocating resources appropriately.
- Built relationships with industry leaders both internally and externally to create new opportunities for growth.
- Analyzed market trends and assessed potential impact on organization's growth strategy.
- Co-created and facilitate the Longevity + Inclusion Alliance Fellows Program, a unique six-month program for leaders in the field of aging services
- Lead cohorts of up to 12 individuals through five virtual sessions and an immersive, in-person retreat, focusing on diversity, equity & inclusion.
The Kendal Corporation
Director of Special Projects and Procurement
2021.01 - 2023.01 (2 education.years_Label)
Job overview
- Headed the creation and implementation of Kendal's own startup group purchasing organization, Quantum, which generated $800k in revenue and $2.5M in savings in its first 18 months
- Used an agile approach to roll out the minimum viable product offering while progressively building out functionality and users
- Established new programming and benefits at our communities in supply categories such culinary, medical supplies, environmental services, facility maintenance and capital improvements
- Created Quantum's business plan, undertook financial modeling, and made long- and short-term strategic recommendations to achieve a balanced outcome of revenue generation, service and savings to communities, supply chain security, risk mitigation, and process efficiency improvements
- Established system-wide strategies and KPIs based on organizational goals and values; and created corresponding best practices in processes related to procurement, operations, new business development, change implementation and inter-community collaboration
- Created a peer group for community purchasing staff, facilitated monthly meetings to identify challenges/opportunities, & provided both live and centrally archived training, resources and tools
- Sought out and negotiated mutually beneficial partnerships with outside vendors, co-ops, and other organizations to further the breadth and depth of our opportunities and service offerings
- Established a methodical approach to collecting key performance metrics through in-person and virtual consultations, discovery sessions, and process mapping sessions; then facilitated a thoughtful and personal team-led process to interpret and analyze our findings, identify and prioritize areas of improvement, and coordinate and implement change initiatives together
- Set up frameworks for agile, hybrid and traditional projects within communities, and trained staff in lean methodology, project management best practices, and continuous improvement
- Collaborated with leadership to provide recommendations and expertise for community development and outreach initiatives.
- Monitored project performance against established targets and took corrective action when needed.
- Lead team meetings and provided guidance on project progress, issues, and solutions.
- Conducted research into new areas of potential growth opportunities for the organization through special projects.
ID Signsystems
Senior Project Manager
2012.01 - 2020.01 (8 education.years_Label)
Job overview
- Through a customer-centered approach and a referral-based marketing strategy; grew my personal account portfolio to over 40% of company's revenue between 2017-2020
- Gently but efficiently coordinated complex, inter-disciplinary and inter-organization groups of project stakeholders from discovery through project completion, utilizing skills in negotiation, calm problem-solving, process facilitation and expectation management
- Oversaw entirety of numerous project workflows including supply chain and procurement, vendor and contractor management, in-house and contracted manufacturing processes, product installation, budget management, quality assurance, and client relations
- Utilized stage-gate process and a hybrid just-in-time manufacturing methods within real world supply chain constraints, which allowed us to obtain over 90% market share of the interior navigation systems for a major national retailer.
- Initiated and led the change implementation of a matrix organizational structure; which included the addition of a project management office, creation of universal and comprehensive workflows, and establishing company-wide consensus on best practices; which resulted in increased efficiency, lower operational costs, greater agility, and higher staff satisfaction
- Led diversification of established client portfolio resulting in revenue and profit margin increases, improved cash flow strategy, and greater market stability by identifying and adding new revenue streams in untapped categories such as consulting, value analysis, e-commerce, and new product research, development and testing.
- Created detailed reports on project status, issues, risks and opportunities.
Ted Hosmer Enterprises
Account Manager
2011.01 - 2012.01 (1 education.year_Label)
Job overview
- Designed unique and complex site plans and maintenance programs with cost estimations, installation logistics and project timelines for both custom requests and RFP responses
- Identified areas of opportunity within business operations, established strategy to diversify categories of service, and expanded categories with highest profit margins, leading to a 300% increase in gross margin on my portfolio of accounts
- Maintained 94% client retention over 2 full seasons of business.
Landscape Design, Build & Consultation Services
Owner & Operator
2004.01 - 2011.01 (7 education.years_Label)
Job overview
- Planned and brought to fruition a novel garden and landscape model focused on functional, horticulturally sensitive and environmentally responsible residential landscapes with highly customized post-installation care plans
- Expanded company to large scale, commercial clients with consultation and management services for complex landscaping, gardening, and property management programs
- Hired, trained and managed 4-8 staff per year
- Provided much-needed expertise in horticulture and community planning to an underserved market
- Self-taught in finance, accounting, governance, sales, and marketing.
Education
Bucks County Community College
Certificate from PMBOK Project Management
01.2014
SUNY College of Environmental Science and Forestry
Bachelor of Landscape Architecture from Landscape Architecture, Community Planning
Skills
- Project Management
- Project Plan Development/ Implementation
- Change Management
- Continuous Improvement
- New Product/Program Development
- Project Documentation
- Stage Gate Process
- Lean Methodology
- Data-Driven Decision-Making
- Strategic Partnerships
- Innovation Management
- Organizational Development
- Proficient in many ERP, CRM and Project Management software, Microsoft 365, Adobe Creative Suite, AutoCAD, & more
Certification
PMP - Project Management Professional, anticipated completion in 2024
Community Service
- Board Treasurer, W. Lawson/ Communities of Belonging
- Coach/Volunteer, Rochester Renegades Women's Rugby Club, Rochester Institute of Technology Women's Rugby, City of Rochester Youth Recreation Rugby Program
- Volunteer, M. K. Gandhi Institute for Nonviolence Community Garden
- Board Member/Volunteer, Penfield Victory Garden
- Leader, Girl Scout Troop 60486
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
COO and Co-Founder| Board Treasurer
W. Lawson | Communities of Inclusion and Belonging
2023.01 - Current (3 education.years_Label & 5 education.months_Label)
Director of Special Projects and Procurement
The Kendal Corporation
2021.01 - 2023.01 (2 education.years_Label)
Senior Project Manager
ID Signsystems
2012.01 - 2020.01 (8 education.years_Label)
Account Manager
Ted Hosmer Enterprises
2011.01 - 2012.01 (1 education.year_Label)
Owner & Operator
Landscape Design, Build & Consultation Services
2004.01 - 2011.01 (7 education.years_Label)
Bucks County Community College
Certificate from PMBOK Project Management
SUNY College of Environmental Science and Forestry
Bachelor of Landscape Architecture from Landscape Architecture, Community Planning