Sarah Morton
Chick-fil-A
Murfreesboro,TN
1
Certification
5
years of professional experience
Experienced and motivated food service leader with a proven track record of managing teams in fast-paced restaurant environments. Skilled in fostering a positive team culture, streamlining operations, and delivering exceptional customer service. Known for hands-on leadership, clear communication, the ability to train and inspire staff to exceed performance as well as service standards, while also being committed to maintaining safety, quality, and efficiency, while driving consistent guest satisfaction and team growth.
Work History
Certified Trainer
2 Months- Collaborated with management to align training objectives with company goals and operational needs.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced environments.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Increased trainee performance by implementing practical, hands-on activities during training sessions.
- Conducted post-training follow-ups with participants to ensure proper knowledge transfer and application on the job site
Team Member
5 Months- Assisted in implementing initiatives to enhance workflow efficiency during peak hours.
- Worked different stations to provide optimal coverage and meet production goals.
- Operated register to process payments and collect cash payment for order totals.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance
Certified Trainer
2 Years 10 Months- Delivered engaging training sessions that improved employee skills and knowledge retention.
- Provided one-on-one coaching to employees for skill improvement and confidence building.
- Evaluated trainee performance and provided constructive feedback for improvement.
- Clarified training goals and expectations to enhance trainee understanding.
- Explained goals and expectations required of trainees.
- Ensured compliance with safety regulations while conducting training.
- Coordinated with management to assess and prioritize training needs for optimal resource allocation.
Crew Member
6 Months- Stocked ingredients from the delivery area to the work area, walk-in cooler, and storage.
- Prepared food, answered questions, and took phone orders.
- Work and communicate effectively with co-workers, guests, and management.
- Respond to questions, concerns, and complaints from guests and escalate any problems or complaints to the relevant supervisor or manager.
- Prioritize important tasks and manage time effectively.
- Maintain professionalism and a positive attitude.
Shift Leader
8 Months- Supervised team members to ensure efficient food preparation and service.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Upheld company standards and compliance requirements for operations.
- Resolved customer complaints promptly to enhance the dining experience.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Implemented health and safety protocols for food handling compliance.
- Coordinated shift schedules to optimize staff coverage and efficiency.
- Assisted in opening and closing restaurant operations each shift effectively.
- Facilitated communication between front-of-house and back-of-house teams for smooth service flow.
- Resolved customer complaints promptly, reinforcing positive dining experiences.
Restaurant Team Member
11 Months- Provided excellent customer service during high-volume dining hours.
- Operated kitchen equipment to prepare food and beverages efficiently.
- Maintained cleanliness and organization in dining and kitchen areas.
- Handled cash transactions accurately during busy shifts.
- Assisted in training new staff on operational procedures and standards.
- Took customer orders accurately and relayed them to the kitchen team.
- Provided quality customer service with a friendly attitude.
- Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.
Education
BBA - Leadership And Management
- Major: Leadership & Management
- Minor: Business Administration
- Concentration: Human Resource Management
Skills
Employee Training
Customer Service
Effective Communication
Time Management
Training and Coaching
Communication Skills
Public speaking
Conflict Management
Certification
- Dale Carnegie Certification (2024)
Timeline
Certified Trainer
Chick-fil-A
08.2026 - CurrentRead More
Team Member
Chick-fil-A
03.2026 - 08.2026Read More
Certified Trainer
Chicken Salad Chick
05.2023 - 03.2026Read More
Crew Member
Chicken Salad Chick
11.2022 - 05.2023Read More
Shift Leader
McAlister's Deli
03.2022 - 11.2022Read More
Restaurant Team Member
McAlister's Deli
04.2021 - 03.2022Read More
Middle Tennessee State University
BBA from Leadership And Management
Read More
Education and Training
true,other
Chick-Fil-A 'Impact Award'
Chosen by directors , executive team , and store management for successfully upholding Chick-Fil-A standards and values , fostering a positive culture for all employees and guest.