SARAH MOSS
Jacksonville,FL
Summary
Highly accomplished HR professional with a decade of experience, possessing a deep understanding of project management, onboarding, and recruiting processes. Skilled in fostering collaborative relationships, communicating effectively, and driving results through strategic planning and execution.
Overview
12
12
years of professional experience
Work History
Background Program Lead
Guidewell-Florida Blue
Jacksonville, USA
10.2016 - Current
- Managed a high-volume background check process, reviewing and processing 300-500 checks per month for exempt and non-exempt employees
- Conducted thorough reinvestigations and adjudications for the company, ensuring compliance with regulatory requirements
- Oversaw the FCRA process, reviewing and ensuring adherence to federal regulations
- Served as a liaison between Talent Acquisition leaders and the background check vendor, facilitating seamless communication and issue resolution
- Collaborated with the legal and leadership teams to ensure background check standards were met and aligned with company policies
- Worked closely with the compliance team to identify and mitigate potential risks, ensuring the company's background check process was compliant with regulatory requirements
- Designed and implemented a new Background Check (BG) program, resulting in a significant reduction in turnaround time and improved efficiency
- Developed the BG Decision Tree Process (DTP), a comprehensive framework for evaluating and adjudicating background check results
- Achieved exceptional performance, exceeding expectations, and earning recognition for outstanding contributions
- Successfully reduced the average turnaround time for background checks by over 60%, significantly improving the hiring process and enabling the organization to bring new talent on board more quickly
Talent Acquisition Specialist II
Guidewell-Florida Blue
Jacksonville, USA
10.2016 - Current
- Provided support to 3 HR Consultants, coordinating and scheduling interviews, onboarding employees, internal transfers, and responding to inquiries in a prompt and professional manner
- Managed the background check process, including scheduling, coordination, and adjudication of results, ensuring seamless communication with stakeholders and consultants
- Served as a key data analyst, supplying regular updates and insights to Senior Leadership, informing executive-level reporting and decision-making
- Led and helped with special projects aimed at process improvement, identifying opportunities to optimize department workflows, and implementing changes to enhance efficiency and effectiveness
Employee Specialist
Guidewell-Florida Blue
Jacksonville, USA
10.2016 - Current
- Coordinated employment and selection-related activities, including processing new hire paperwork, to ensure a seamless onboarding experience
- Ensured the accurate and timely collection, processing, and reporting of applicant, candidate, and new hire data, maintaining data integrity and compliance
- Provided exceptional communication to applicants, candidates, staffing consultants, and hiring managers, responding to inquiries and updates in a prompt and professional manner
- Coordinated interview schedules, notifying candidates, staffing consultants, and hiring managers as applicable, to ensure efficient and effective interview processes
- Managed the background investigation process, partnering with vendors to ensure timely and accurate completion, and providing updates to stakeholders as needed
Server
Ruth’s Chris
03.2017 - Current
- Provided exceptional guest service, engaging with customers, managing orders, and recommending menu items to enhance their dining experience
- Upsold specialty foods and drinks to increase sales and drive revenue growth
- Ensured compliance with food safety and company standards, maintaining a clean and safe environment for guests
- Managed closing duties, including restocking items and reconciling the point of sale (POS) system to ensure accurate financial reporting
- Demonstrated expertise and leadership, earning the trust of management to assume the role of primary trainer for newly hired food servers
- Trained unfamiliar staff on guest service expectations, safety procedures, proper food handling, and restaurant protocols, ensuring a seamless onboarding process and high-quality service
Wellness, Flu Program Coordinator
Maxim Staffing Solutions
07.2013 - 02.2016
- Spearheaded the planning, execution, and management of wellness and flu events for major corporations, including Blue Cross Blue Shield, Duval County Schools, and Bank of America, over two six-month periods
- Achieved a 30% increase in employee participation, servicing over 1,000 employees and generating $300,000 in additional corporate earnings
- Led the recruitment and supervision of qualified wellness and flu nurses, ensuring high-quality services and exceptional patient care
- Coordinated with host staff to facilitate seamless interactions between corporate clients and Maxim staffing, ensuring a positive experience for all parties involved
- Managed administrative tasks, including insurance information, billing, and collection for services provided, ensuring accurate and timely financial processing
- Conducted post-event follow-up with corporate clients to gather feedback and ensure satisfaction, consistently exceeding expectations and earning recognition for outstanding performance
Healthcare Recruiter
Maxim Staffing Solutions
07.2013 - 02.2016
- Collaborated with management to establish recruiting requirements, aligning with organizational plans and objectives to drive business growth
- Conducted thorough research and outreach to various sources, including community services, colleges, employment agencies, recruiters, media, and online platforms, to identify top talent and build a robust pipeline of candidates
- Developed and kept long-term relationships with clients, providing information on organizational opportunities, benefits, and culture to attract and retain top candidates and drive business results
- Demonstrated a deep understanding of client requirements, ensuring the best possible match between candidates and job openings to drive successful placements
- Managed the recruitment process, including conducting orientations, scheduling rotations and assignments, and ensuring a seamless onboarding experience to drive candidate satisfaction and retention
- Possessed in-depth knowledge of the nursing market in the Jacksonville area, including positions, compensation, benefits, applicant tracking systems, and incentives, to inform recruitment strategies and drive business results
- Established and maintained a robust pipeline of top talent through research and outreach efforts
- Developed and maintained long-term relationships with clients to drive business growth and retention
- Demonstrated a deep understanding of client requirements to drive successful placements and business results
- Managed the recruitment process to drive candidate satisfaction and retention
Education
Bachelor - Health Administration
The University of North Florida
Skills
- Peer training and facilitation expertise
- Proven ability to drive strategy and process improvement initiatives
- Proficient in Applicant Tracking Systems (ATS) and other HR software
- Collaborative leader
- Meticulous and detail-oriented approach to work
- Ability to analyze complex issues and develop effective solutions
Timeline
Server
Ruth’s Chris
03.2017 - Current
Background Program Lead
Guidewell-Florida Blue
10.2016 - Current
Talent Acquisition Specialist II
Guidewell-Florida Blue
10.2016 - Current
Employee Specialist
Guidewell-Florida Blue
10.2016 - Current
Wellness, Flu Program Coordinator
Maxim Staffing Solutions
07.2013 - 02.2016
Healthcare Recruiter
Maxim Staffing Solutions
07.2013 - 02.2016
Bachelor - Health Administration
The University of North Florida