SARAH MUNOZ- Senior SaaS AM
San Antonio,TX
Summary
Results-driven B2B Senior Account Manager with 8 years of progressive experience in building and nurturing relationships to drive business growth. Successfully connected businesses with cost-saving IT products. Expertise lies in understanding clients' unique needs and providing innovative solutions to meet their goals. Proven track record of driving revenue growth through new account acquisition and expanding existing ones. Committed to team development, lifelong learning, and contributing to overall team success.
Overview
8
8
years of professional experience
Work History
Senior Account Manager
Hungry Market Place
01.2023 - Current
- Developed and maintained strategic relationships with key accounts, resulting in a 25% increase in client retention and 15% growth in account revenue.
- Proactively identified and addressed client needs, providing tailored solutions that contributed to a 20% of improvement in overall customer satisfaction.
- Collaborated with cross functional teams to ensure seamless implementation of client projects resulting in timely and successful delivery of services.
- Strategically managed a diverse portfolio of client accounts, consistently exceeding revenue targets through proactive client engagement and solution driven approaches.
Account Manager- Growth Division
The Knot Worldwide
01.2017 - 01.2023
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Developed customized account plans for clients to help them achieve their business goals.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Conducted quarterly business reviews with major accounts to assess satisfaction and identify areas for improvement.
Education
MBA - Marketing
Capella University
06-2025
Bachelor of Science - Business Management
University Of Phoenix
07.2020
Associate of Applied Science - Information Technology
University Of Phoenix
08.2017
Skills
- Business Development
- Account Management
- Saas Solution sales
- Consultative sales
- Client relationships
- Product integration
- Contract negotiations
- Leadership/Mentor training
- Budgeting and Forecasting
- Data Analysis and reporting
Timeline
Senior Account Manager
Hungry Market Place
01.2023 - Current
Account Manager- Growth Division
The Knot Worldwide
01.2017 - 01.2023
MBA - Marketing
Capella University
Bachelor of Science - Business Management
University Of Phoenix
Associate of Applied Science - Information Technology
University Of Phoenix
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