- I participate in a variety of outdoor recreational activities; including hiking, skiing and mountain biking
- I enjoy spending time with my twin boys who are Aspen High School Seniors
Sarah Murray
Carbondale
Summary
Dedicated customer service professional with proven problem-solving abilities. Committed to enhancing guest experiences and driving team collaboration. Ready to leverage expertise in effective training and communication.
Overview
38
38
years of professional experience
Work History
Customer Service Agent
SkyWest Airlines
Aspen, Colorado
10.2023 - Current
- Facilitated positive customer experiences through timely resolution of inquiries and proactive issue management.
- Provided comprehensive support for passengers during ticketing check-in and baggage handling, ensuring smooth operations.
- Coordinated flight schedules while enforcing adherence to established operational protocols.
- Implemented training initiatives focused on customer service protocols, ensuring new staff effectively engage with passengers.
Broker
Coldwell Banker-Mason Morse
Carbondale, CO
04.2000 - Current
- Facilitated property transactions by liaising between buyers and sellers, ensuring clear communication.
- Conducted market analysis to provide clients with informed pricing strategies and investment opportunities.
- Developed comprehensive marketing plans utilizing digital platforms to enhance property visibility and reach potential buyers.
- Negotiated contracts effectively, advocating for client interests while managing expectations throughout the sales process.
Professional Ski Instructor
Aspen Skiing Company
Aspen, Colorado
01.1998 - Current
- Executed comprehensive ski instruction sessions for individuals of varying abilities, ensuring a safe and enjoyable experience for every participant.
- Evaluated student progress and adjusted instructional techniques to optimize learning outcomes through personalized lesson plans.
- Provided strategic mentorship to junior instructors, focusing on innovative teaching techniques and quality enhancement in instruction.
- Engaged with team members to analyze and improve lesson structure, leading to increased student engagement and satisfaction.
Innkeeper
Three Mountain Inn
Jamaica, VT
01.1988 - 11.1998
- Streamlined daily operations, focusing on delivering outstanding guest experiences and maintaining high satisfaction levels.
- Monitored and guided staff, offering mentorship and training to boost service quality.
- Analyzed existing workflows and implemented operational procedures to drive efficiency and streamline operations.
- Facilitated event logistics and activities, prioritizing memorable experiences and strengthening community connections.
Education
Bachelor of Science - Marriage And Family Studies And Outdoor Education
Colorado State University
Fort Collins, COHigh School Diploma -
Cushing Academy
Ashburnham, MassachusettsSkills
- Service excellence
- Outstanding communication skills
- Empathetic and genuine
- Relationship building
Interests
Timeline
Customer Service Agent
SkyWest Airlines
10.2023 - Current
Broker
Coldwell Banker-Mason Morse
04.2000 - Current
Professional Ski Instructor
Aspen Skiing Company
01.1998 - Current
Innkeeper
Three Mountain Inn
01.1988 - 11.1998
Bachelor of Science - Marriage And Family Studies And Outdoor Education
Colorado State University
High School Diploma -
Cushing Academy