Microsoft Office 365 Suite
Sarah Murry
Saint Louis,MO
Summary
Dedicated Merchant Services professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
1
1
Certificate
Work History
Merchant Services Executive
Elavon, INC.
2023.08 - Current
- Identified trends and assessed opportunities to improve processes and execution.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Developed sales strategies to achieve short and long-term sales revenue objectives.
- Implemented business strategies, increasing revenue, and effectively targeting new markets while managing approximately 30 calls and emails per day from customers and partners.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Insurance Sales Representative
Comparison Insurance Agency/ Liberty Mutual Insurance
2022.05 - 2023.08
- Adapted selling strategies based on individual client needs and preferences while maintaining compliance with state regulations.
- Reviewed customer needs and financial means to determine appropriate policy offerings.
- Registered customer information on database to enable tracking history and maintain accurate records.
- Boosted client retention rates by providing exceptional customer service and addressing concerns promptly.
- Exceeded sales targets consistently, utilizing effective closing techniques and persuasive communication skills. The only rookie on my team to achieve 30 sales in 30 days.
Insurance Account Representative
Stephen Willet State Farm
2021.10 - 2022.05
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Tracked customer service cases and updated service software with customer information.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Medical Assistant II
Washington University IM Medicine Multi Specialty
2019.01 - 2021.01
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Oriented and trained new staff on proper procedures and policies.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- First RMA in clinic to present, and roll out tele-health option. Trained all RMA'S, physicians, and patients on how to properly operate the platform.
Bartender/ Shift Manager
D’s Place Soulard
2012.01 - 2021.10
- Enhanced team productivity by delegating tasks and overseeing workflow in fast-paced environment.
- Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Contributed to an increase in nightly revenue by upselling premium products and suggesting food pairings for various beverages.
Education
RMA -
Washington University Medical Assistant Apprenticeship Program
St Louis, MO04.2019
High School Diploma -
Maplewood Richmond Heights High School
St. Louis, MO05.2006
Skills
- Employee Motivation
- Business Correspondence Writing
- Strategic objective execution
- Administrative Skills
- Customer-Oriented
- Business marketing
- Networking abilities
- Price Structuring
- Customer Retention
- Problem Resolution
- Executive Support
Certification
- BLS Certified
- NHA CCMA- Washington University, Journeyman
- Property and Casualty License obtained in Missouri #3001561071, NPN: 20087391
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Unique Trade Skills
- Prepared classic and innovative beverages/meal orders and served to staff or directly to patrons
- Exceeded customers’ needs and expectations with personalized and keen attention to detail
- Organized, stocked, and cleaned bar/tables/work areas
- Followed food and beverage serving and sanitation regulations in compliance with state standards; proper customer identification for legal drinking age requirements
- Competent in computer tracking/ordering systems for cash/credit transactions [Aloha, POS, Digital Dinning, Micros]
- Proficient in healthcare MyChart system [Epic] and in scheduling/check in system [IDX]
Timeline
Merchant Services Executive
Elavon, INC.
2023.08 - Current
Insurance Sales Representative
Comparison Insurance Agency/ Liberty Mutual Insurance
2022.05 - 2023.08
Insurance Account Representative
Stephen Willet State Farm
2021.10 - 2022.05
Medical Assistant II
Washington University IM Medicine Multi Specialty
2019.01 - 2021.01
Bartender/ Shift Manager
D’s Place Soulard
2012.01 - 2021.10
RMA -
Washington University Medical Assistant Apprenticeship Program
High School Diploma -
Maplewood Richmond Heights High School
- BLS Certified
- NHA CCMA- Washington University, Journeyman
- Property and Casualty License obtained in Missouri #3001561071, NPN: 20087391
References
Available upon request
Unique Trade Skills
- Prepared classic and innovative beverages/meal orders and served to staff or directly to patrons
- Exceeded customers’ needs and expectations with personalized and keen attention to detail
- Organized, stocked, and cleaned bar/tables/work areas
- Followed food and beverage serving and sanitation regulations in compliance with state standards; proper customer identification for legal drinking age requirements
- Competent in computer tracking/ordering systems for cash/credit transactions [Aloha, POS, Digital Dinning, Micros]
- Proficient in healthcare MyChart system [Epic] and in scheduling/check in system [IDX]
Hobbies
In my free time, I spend a lot of time outdoors, exploring nature. I also make time to paint as much as possible- I love experimenting with color!
References
Available upon request
Work Preference
Work Type
Full TimeWork Location
HybridImportant To Me
Company CultureWork-life balanceCareer advancementHealthcare benefitsWork from home optionPersonal development programsQuote
It is never too late to be what you might have been.
George Eliot
Software
Salesforce
Epic
Toast
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