Sarah Nascimento
Ayer,MA
Summary
Dynamic and personable trilingual professional with extensive experience in customer service. Bringing strong communication skills and the ability to connect with diverse clientele, I excel at creating positive customer experiences and resolving inquiries efficiently. Known for a friendly and approachable demeanor, I am passionate about helping others and building relationships, eager to contribute my skills to a customer-centric role.
Overview
3
3
years of professional experience
Work History
Manager
Five Guys
Westford, Massachusetts
08.2024 - Current
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Reviewed completed work to verify consistency, quality, and conformance.
- Provided excellent customer service throughout each shift.
- Provided excellent customer service at all times.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Performed variety of duties related to food service.
- Resolved customer complaints promptly in a professional manner.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Counted and balanced cashier drawers.
Crew Member
Five Guys
Westford , MA
09.2022 - 07.2024
- Conducted performance reviews for team members.
- Ensured compliance with industry regulations and company policies.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Served food quickly for positive guest experiences.
- Drove team success by quickly completing assigned tasks.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Maintained safe food handling practices to prevent germ spread.
Paraprofessional
Page Hilltop Elementary School
Ayer, Massachusetts
02.2024 - 03.2024
- Administered assessments to determine student's academic performance levels.
- Monitored student progress and provided feedback to lead teacher.
- Backed up lessons with personal support, small group instruction and hands-on activities.
Education
High School Diploma -
Military School
Brazil11-2020
Skills
- Trilingual (Portuguese, English, Spanish)
- Regulatory compliance
- Cash handling
- Customer service
- Team leadership
- Work prioritization
- Clear communication
Timeline
Manager
Five Guys
08.2024 - Current
Paraprofessional
Page Hilltop Elementary School
02.2024 - 03.2024
Crew Member
Five Guys
09.2022 - 07.2024
High School Diploma -
Military School