Sarah Ndula
Abingdon,MD
Summary
Proven customer service expert with a track record of adaptability and problem-solving, honed across roles at Wawa and Walmart. Excelling in critical thinking and teamwork, I've significantly enhanced client satisfaction and operational efficiency. My expertise spans receptionist duties to food service, underpinned by exemplary phone etiquette and time management skills.
Overview
3
3
years of professional experience
Work History
Deli
Wawa
Abingdon, MD
04.2024 - Current
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of information regarding clients and company.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Confirmed appointments, communicated with clients, and updated client records.
Barista
Wawa
Abingdon, MD
04.2024 - Current
- Making drinks accurately in a quick and efficient manner according to the directions on the CAT screen
- Restocking the fridges and any product that runs out of order to the customer
Cashier
Wawa
Abingdon, MD
04.2024 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Operating and handling DoorDash orders that come up on the CAT screen.
Personal Shopper
Walmart
Abingdon, MD
09.2023 - 12.2024
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Receptionist
Chapel Hill Nursing Home and Rehabilitation Center
Baltimore, MD
05.2022 - 02.2024
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of information regarding clients and company.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Confirmed appointments, communicated with clients, and updated client records.
Education
Associates - General Studies
Harford Community College
Bel Air, MDEdgewood Highschool
Edgewood, MD05.2024
Skills
- Customer Service
- Adaptability
- Friendliness
- Problem Solving
- Critical thinking
- Teamwork
- Time Management
- Phone Etiquette
- Receptionist duties
- Food and Service
Timeline
Deli
Wawa
04.2024 - Current
Barista
Wawa
04.2024 - Current
Cashier
Wawa
04.2024 - Current
Personal Shopper
Walmart
09.2023 - 12.2024
Receptionist
Chapel Hill Nursing Home and Rehabilitation Center
05.2022 - 02.2024
Associates - General Studies
Harford Community College
Edgewood Highschool