Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Technical Skills
Timeline
Generic

Sarah Nolan

Oklahoma City

Summary

Security Analyst with a proven track record in threat assessment, risk management, and incident response. Demonstrates exceptional productivity and efficiency in task execution, contributing to enhanced organizational security. Strong communication and problem-solving skills facilitate effective collaboration across teams. Specialized expertise in developing and implementing robust security policies and strategies.

Overview

16
16
years of professional experience
1
1
Certification

Work History

MSP Security Analyst

ISG Technology
Oklahoma
06.2024 - Current
  • Researched new technologies that could improve existing security protocols and processes.
  • Developed and implemented procedures for responding to cyber-security incidents.
  • Participated in regular meetings with internal stakeholders to discuss current security trends, identified risk areas and proposed solutions.
  • Evaluated third-party applications for compatibility with organizational security requirements.
  • Investigated reported information security incidents by analyzing log files, conducting interviews with involved personnel.
  • Analyzed web traffic logs to detect anomalies or malicious activities.
  • Updated existing documentation such as disaster recovery plans, incident response plans.
  • Trained staff on best practices for information security awareness.
  • Monitored security access logs and analyzed system events for suspicious activity.
  • Identified potential security risks, vulnerabilities and threats to the organization's systems and networks.
  • Performed periodic audits of user accounts to ensure compliance with established policies and procedures.
  • Responded quickly to emerging threats through patching of vulnerable systems or updating firewall rulesets.
  • Analyzed system risk to identify and implement appropriate security countermeasures.
  • Developed plans for implementing additional measures to maximize customer security based on individual needs suggesting approaches not universally required.
  • Spoke at staff meetings to promote security awareness, drawing attention to examples of incidents and consequences and showing how to minimize risk of compromise.
  • Tracked paid software subscription levels to advise on best-performing features of security software relative to individual security needs and budgetary restrictions.

SOC/Security Operations Analyst

Office Of Management And Enterprise Services
Oklahoma City
01.2023 - 08.2025
  • Analyzed logs from various sources including web servers, application servers, databases, IDS and IPS systems. for possible security breaches.
  • Implemented processes to ensure compliance with industry regulations such as PCI DSS, GDPR, HIPAA.
  • Ensured that all security protocols are being followed within an organization's environment.
  • Responded promptly to any reported issues or alerts related to system or network security.
  • Collaborated with internal teams to improve system performance and enhance overall security posture of the organization's infrastructure.
  • Investigated advanced persistent threats in order to understand their behavior patterns.
  • Identified security threats, vulnerabilities and potential malicious activities through log analysis.
  • Created detailed reports outlining the findings of investigations into security events or incidents.
  • Provided ongoing support during incident resolution process ensuring successful containment and eradication of malware infections.
  • Maintained up-to-date knowledge of cyber threat landscape by researching latest attack trends and techniques used by attackers.

Managed Services System Analyst

Helient Services LLC,
Philadelphia
04.2024 - 06.2024
  • Verified successful completion of all scheduled batch jobs by monitoring job logs and alerting management when necessary.
  • Worked with cross-functional teams to achieve goals.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Reviewed and updated technical documentation in accordance with company standards.
  • Created technical documentation related to instrumentation processes and procedures.
  • Troubleshooted technical issues related to servers, networks, storage systems, virtualization platforms and other IT infrastructure components.
  • Provided technical guidance for system development and troubleshooting.
  • Provided exemplary helpdesk service and support to assist customers.
  • Administered application stacks and executed performance tuning to optimize session performance by eliminating performance bottlenecks.
  • Deployed updates or patches to existing systems to maintain optimal operation levels across all environments.
  • Troubleshot and resolved problems with programs and systems.
  • Completed multiple 24/7 on-call rotations.
  • Performed patching exercises using multiple solutions in multiple environments with various makes, including, but not limited to, SQL, Exchange, Microsoft Server (2008, 2016, 2019, 2021 R2, 2022), NetApp, Nutanix, and VMware (ESXi, vSphere).
  • Ensured that backup copies of critical files were available at all times in case of an emergency.
  • Performed regular maintenance tasks such as patching, firmware upgrades, and troubleshooting.

Security Provisioning Technician

Office Of Management And Budget
Oklahoma City
04.2019 - 01.2022
  • Conducted performance tuning on directory services infrastructure components to ensure optimal performance levels are met.
  • Deployed, configured, and maintained multiple identity management systems including Active Directory and LDAP directory services.
  • Implemented role based access controls across multiple platforms using industry standard frameworks such as XACML or OAuth2 authorization protocols.
  • Developed and implemented Identity Management solutions for large enterprise customers.
  • Integrated existing systems with new technologies such as OpenLDAP or Microsoft ADFS for SSO authentication purposes.
  • Worked closely with other teams such as Networking, Database Administration, Security Administration. to coordinate successful implementations of Identity Management projects.
  • Developed training materials for end users on how to use the identity management systems securely.
  • Analyzed customer requirements and designed custom Identity Management solutions to meet their needs.
  • Assisted with the development of automation scripts using PowerShell to facilitate deployment activities.
  • Resolved customer issues related to identity management products by providing timely responses and resolutions.
  • Provided support in the planning and implementation of Single Sign-On across multiple applications.
  • Created technical documents such as installation guides, user manuals, test plans, change control procedures, and operational runbooks.
  • Provided technical guidance on best practices related to identity management architecture design principles.
  • Investigated information security breaches to identify vulnerabilities and evaluate damage.
  • Reviewed system logs and identified potential problems with applications.
  • Provided technical support and troubleshooting for user issues related to applications.
  • Investigated reported incidents and identified root causes related to application errors.
  • Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
  • Consulted users to determine areas in need of improvement.
  • Increased system security and performance with proactive changes.
  • Coordinated with vendors and company personnel to facilitate purchases.

Senior Service Desk Technician

Office of Management and Enterprise Services
Oklahoma City
08.2018 - 04.2019
  • Tracked open incidents using ticketing system and kept customers informed about progress status regularly.
  • Conducted research into a wide range of computing issues as required by customers or team members.
  • Monitored Service Desk queues, responded to inquiries and documented resolutions within established SLAs.
  • Resolved customer service requests in a timely manner and escalated complex problems as needed.
  • Performed troubleshooting activities on various software platforms such as Microsoft Office Suite, Adobe products.
  • Provided technical assistance and support to end users for hardware, software, network and peripheral issues.
  • Responded to incoming calls from customers regarding their technical queries.
  • Served as first point of contact for incoming technical service calls and emails.
  • Demonstrated advanced product knowledge to solve customer issues.
  • Assisted customer in understanding products, components and systems using technical demonstration.
  • Collaborated with the technical team to discuss recurring customer issues and develop long-term solutions.
  • Trained new support representatives on troubleshooting techniques and company support protocols.
  • Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
  • Escalated complex issues to senior technical staff, ensuring proper follow-through until resolved.
  • Conducted remote diagnostics to identify and solve technical problems.
  • Assisted customers with password resets, account unlocks, and security settings adjustments.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
  • Walked customers through common phone hardware and software configurations to maximize service functionality.
  • Used remote login tools to assist clients with technical and product questions.
  • Handled customer service issues by providing guidance or escalating for advanced support.
  • Worked with internal teams to deliver accurate information to customers and service accounts.

All Source Analyst (35F)

Oklahoma Army National Guard
Norman
12.2009 - 02.2018
  • Researched, developed, and maintained in-depth knowledge base on terrorist networks, weapons proliferation, foreign militaries, political dynamics, and other topics relevant to the mission.
  • Reviewed existing documents and provided feedback on their accuracy or relevance.
  • Analyzed, evaluated, and synthesized large amounts of data from multiple sources into comprehensive intelligence products.
  • Created detailed written reports summarizing intelligence findings for use by operational commanders.
  • Evaluated incoming requests from law enforcement personnel and made recommendations based on the available evidence.
  • Performed quality control checks on finished products prior to release ensuring accuracy and relevancy.
  • Utilized various analytical tools such as ArcGIS to create geographic representations of data points.
  • Attended training sessions on a regular basis in order to stay abreast of new techniques used in the field of all-source analysis.
  • Collaborated with analysts from other government agencies to share information and coordinate efforts related to ongoing investigations.
  • Monitored social media platforms for emerging trends or indicators that could affect national security.
  • Produced briefings containing up-to-date intelligence assessments for senior leadership.
  • Developed extensive target packages through research of open source information.
  • Identified patterns in raw data sets that could be used to detect potential threats or vulnerabilities.
  • Conducted all-source intelligence analysis to support current operations and military decision makers.
  • Provided expertise on regional issues during meetings with senior leaders.
  • Provided technical guidance to junior analysts regarding best practices when conducting research.
  • Checked clearances and eligibility of many personnel each quarter.
  • Supported operational planning and execution of intelligence operations (IO) and military information support operations (MISO).
  • Gathered details about enemy forces, troop movements. strengths, tendencies and activities.
  • Provided real-time incident reporting to internal members and clients on threats to key sectors.
  • Conducted and supported analysis of information operations (IO) intelligence related to political, economic, social, cultural, physical, geographic, technical or military issues in specific foreign countries.
  • Identified potential and existing threats and vulnerabilities.
  • Determined key trends using gathered intelligence.
  • Developed and distributed intelligence products focused on field operations.
  • Gathered and disseminated raw intelligence for real-time analysis and decision-making.
  • Prepared briefs and intelligence presentations and disseminated to appropriate stakeholders.
  • Collected, reviewed and processed intelligence information for senior personnel.

Education

Bachelor of Arts - Cybersecurity And Digital Forensics

Oklahoma State University Institute of Technology
Olkmulgee, Oklahoma
08-2023

Associate of Applied Science - Cyber Security And Digital Forensics

Rose State Communicty College
Midwest City, OK
05-2018

Skills

  • Incident response
  • Log analysis
  • Vulnerability assessment
  • Threat detection
  • Security compliance
  • Access control
  • Technical documentation
  • Security auditing

Accomplishments

  • ISG Technology Rookie of the Year 2025
  • Army Achievement Medal 2017
  • Patching Trainer at Helient Systems 2023/2024
  • Security Provisioning Trainer 2020-2021
  • Security Clearance 2010-2018 TS-sci

Certification

  • Logic Monitor Certified Associate 2023
  • Auvik Certified Professional 2023
  • IT Glue Certified Administrator 2024
  • Duo Helpdesk Certification 2024

Technical Skills

Automation

  • Datto RMM
  • Connectwise RMM
  • BatchPatch

Document Management

  • IT Glue
  • iManage

Threat Protection

  • Symantec Enterprise Protection
  • CrowdStrike
  • Cisco Umbrella
  • MimeCast
  • FortiEDR
  • Webroot
  • Arctic Wolf
  • Barracuda

Monitoring, Asset & Ticket Management

  • Datto AutoTask
  • Cherwell
  • Connectwise
  • Logic Monitor
  • Auvik
  • Service Now

Microsoft Technologies

  • Exchange
  • Azure/Entra
  • Group Policy
  • Purview/Defender
  • eDiscovery
  • Active Directory

Languages

  • Powershell
  • Python

Timeline

MSP Security Analyst

ISG Technology
06.2024 - Current

Managed Services System Analyst

Helient Services LLC,
04.2024 - 06.2024

SOC/Security Operations Analyst

Office Of Management And Enterprise Services
01.2023 - 08.2025

Security Provisioning Technician

Office Of Management And Budget
04.2019 - 01.2022

Senior Service Desk Technician

Office of Management and Enterprise Services
08.2018 - 04.2019

All Source Analyst (35F)

Oklahoma Army National Guard
12.2009 - 02.2018

Bachelor of Arts - Cybersecurity And Digital Forensics

Oklahoma State University Institute of Technology

Associate of Applied Science - Cyber Security And Digital Forensics

Rose State Communicty College

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